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Internet shop won't refund
Hello! Thank you for taking the time to read his - I don't know where else to go for advice! My husband fixes broken iPad and iPhone screens and he buys the replacement screens online. He's had no problems with the supplier until this week. One of the screens he ordered (he orders them with the cameras already attached to…
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Makeup rights
Hi I bought a concealers from charlotte tilbury, I asked the assistance to help me with picking the correct shade to cover my eye bags. She test the shade on me and it looked good. Next day when I tried the concealer it wasnt the correct shade it looked so light and ashy. Do I have a right for a refund?
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Internet retailer won't give full refund - he said she said
Hello, First forum post so hopefully all correct info supplied. I sent items back to an internet retailer for a refund. They are saying that I removed the tag from an item and won't give a full refund. The item was sent back with tag attached and now it's a case of he said she said. What are my rights here? I returned the…
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What do I do here?
First I hope this is the right section. Okay, so last year in August I bought a circuit board from this site. I paid and received my goods, no problems. February 18, they sent me an email (See below) saying that the card processor they used hadn't paid them. They said they would refund me then charge me again, they charged…
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Defective slow cooker
Hi, my wife and I got married just over a year ago and we received a Morphy Richards slow cooker as a present. A few days ago, my wife noticed that some of the liquid had leaked from the pot onto the metal shell below. She then looked at the pot and noticed that it has a crack. The instruction manual clearly states that…
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Yha terms
Will try to be short. We Booked a stay for group of us at a YHA property. Unfortunately have needed to cancel but appears that because We used a 10% code at time of booking they don't offer any refund. Can this be right? I understand the terms but their definition of promotional booking seems like any booking that anyone…
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Faulty Microwave
Hi, I purchased a microwave for £64.99 from Currys in February 2016. It developed a fault in January 2017 (11months later). I took it back to the store and Currys sent it for repair as it was outwith the returns policy but within the 1 year guarantee. A few days later they gave me a new microwave. This was the same model.…
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Dont like new laptop. My rights on return?
Bought a new laptop last Monday from Tesco. I'm not happy with it at all, it takes ages to boot up on starting, the curser sticks every so often (maybe 5 times in 15 mins use) the pages take a lifetime to load and its forever 'freezing' then I have to wait a few mins for it to move on. I want to return it. When we bought…
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I arranged for delivery from seller - DAMAGE
Hello I hope this will be a simple question but these things never are. I have recently bought a replacement kitchen cupboard door to replace one in my kitchen which I damaged. I went to the manufacturer and via e-mail and phone arranged for a replacement at £117. They also wanted £36 to deliver this item which was silly…
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What are your rights to return goods fulfilled by Amazon UK?
I've been using Amazon UK a lot more recently and always try to buy items marked as sold by and dispatched by Amazon first but the choice is limited, so my next port of call is to buy items marked as fulfilled by Amazon. I bought 2 WiFi enabled Dash Cameras which don't have a screen. Because there's no screen the cameras…
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Trying to get my deposit back
Last month I was looking at two motorcycles for sale from two different dealers. I place called deposit on both bikes to secure them whilst I viewed the bikes and haggled the best deal. Unfortunately, after making my decision and buying one of the bikes, the other dealer isn't refunding my deposit. They are saying that…
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Google pixel hell!
Hi All, 5 weeks ago I purchased a Google Pixel (Blue) from Carphone Warehouse for £600 PAYG. Within a day of ownership the paint began to chip and, I started to suffer from thermal issues (overheating). I contacted Google Pixel Support directly from the phone and was told to return the device. They also told me within 5…
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Mistakes in Boiler installation
Hello We have had a new boiler installed. The boiler works great and the majority of the work is fine. However two days later I smelt gas, had to get the gas safety guy out (Saturday morning), leak was fixed, he told me it was due to installation error (wrong size pipe to connector or something). 1-2 weeks later,…
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UK Credit card used for an overseas purchase
I have bought a watch from a company in New York. This was two days ago. It should be posted to a friend's house in the US. I paid with a UK MasterCard. I am getting a bit nervous as the company does not reply to email enquiries (the website shows 'in stock' and I wanted to know when the watch was being posted). This could…
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Beko Claims Department = STRESSFUL!!
A bit of a long story, we bought a kitchen from B&Q a year ago. As we have been renovating our whole house this only got fitted in November 2016 and we moved back into our house at the beginning of December 2016. So we had been using our kitchen for 3 months when we noticed that the real wooden worktop above the beko…
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Faulty camera from ebay, shipped from UK but seller listed in China?
Hi folks! I bought my son an action cam for his birthday this year, best price I found for a brand new one was on eBay. Two months later, the Micro SD card slot has failed so it appears the camera is faulty. I've contacted the seller via eBay to try and get this resolved, and they've apologised and offered me £10 as a…
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Samsung American style fridge/freezer failed after 2 years
Hi My Samsung American style fridge/freezer has failed 1 week after it's 2 year warranty expired with the freezer starting to defrost. Samsung has sent out an engineer as a goodwill gesture who told me it is leaking gas and is beyond repair as he cannot locate the source of the leak. The unit has undergone a number of…
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Currys repair
Evening all, Just looking for some advice. I bought a washing machine from currys last August and it has stopped working, I called them up and they said that i will need someone to come out and try to repair it (thats fine by me) they asked when would be suitable, I informed them that both my wife and I work full time and…
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Parcelhero have lost/stole my package of an iPhone 6!!
Hello all, after some urgent advice please. Entered into a contract with parcelhero to deliver my old (but in absolute pristine condition) iPhone 6 to a buyer. Tracking was showing it as holding at depot for several days, investigated and was told that it's lost. Obviously been stolen by the courier. I paid extra for £200…
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Ordering soil on the internet
Hi Would be interested people's views/advice. I ordered a tonne of soil by internet. A man in an 18 tonne HGV tried to deliver today. Our shared driveway is on the corner of our road and he said he couldn't get the lorry up - we have never had issues with this before - and as it is on a slight incline he said he needed…
