What are your rights to return goods fulfilled by Amazon UK?

londoner2009

I've been using Amazon UK a lot more recently and always try to buy items marked as sold by and dispatched by Amazon first but the choice is limited, so my next port of call is to buy items marked as fulfilled by Amazon.

I bought 2 WiFi enabled Dash Cameras which don't have a screen.
Because there's no screen the cameras are quite small and discreet and tuck away behind the rearview mirror so you can barely see them.

However the WiFi function of the cameras doesn't work well at all.

You're supposed to be able to download the videos over WiFi using an Android App, etc and 95% of the time the WiFi video download doesn't work.

The cameras were fairly cheap - under £25 each and video quality is OK at 720P but it seems I might have been the first person in the UK to buy from that seller on Amazon and certainly the first to leave any reviews (I gave it 3 stars as an OK product)

The seller who is based in China saw my review and got in contact and tried to be helpful but after further feedback they've decided not to keep selling this model of camera in the future.

For now the cameras work work and record footage - I can't transfer the video over WiFi as I expected only view it and download still images, so if I want to get the video I need to keep ejecting the card and putting it into my PC. It's not an ideal solution but it's livable.

I quite like the size and shape of the camera and for £25 haven't seen anything similar on Amazon.


So I am wondering what happens if the camera stops working totally in the future?

For what period of time is Amazon UK responsible for taking the goods back? I'm thinking perhaps when it gets to summer and it's a lot hotter that the cameras could have more issues?

Brynsam

If you go to the 'Help' section on Amazon, that should give you all the info you need, including returns for third party sellers: https://www.amazon.co.uk/gp/help/customer/display.html/ref=hg_carnac_pt_armarere?ie=UTF8&nodeId=1161010

societys_child

You have to remove the card and plug it into your pc? How so 2016 is that?

I have a dual camera system with a screen which is so small, if I want to actually review the recordings I remove the card (takes two seconds) and slot it into my pc - watch it in glorious 47" HD . .

Shaka_Zulu

Come on OP you have bought two cheap Chinese cameras, you pays your money and takes a chance.