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Consumer rights

Archives for December 2016

B&Q repair of faulty oven
Good Day Do I have any rights. My oven has packed in on the 29th December I contacted B&Q who told me to contact Cooke & Lewis they were quite happy to replace oven, they referred me back to B&Q to deal with this. The store manager said it would have to send a Repair man out first and the earliest he could get someone to…
Is this allowed? Changing the advertised offer during the offer period?
So I recived an email from popinabox.co.uk that stated "Get 5 Pop! Vinyl Figures for just £35! Choose from 517 different pops! Be quick before all the best ones go!!! Add all 5 Pops to the basket and use code: FIVE for the discount to be applied. Act fast! This offer will expire 31/12/2016 23:59 GMT" I immediately went to…
Taking company to court - what next?
OK so the story in very brief: I used the online court via gov.uk the history as shown by gov.uk is as follows Claim History Your claim was issued on 05/12/2016 You submitted a judgment against [to protect the guilty for now at least] on 28/12/2016 at 23:08:18 Your judgment against [to protect the guilty for now at least]…
Do I have to pay VAT twice?
Hey, I've got some expensive replacement items that are being sent to me from a chinese supplier. They told me that I didn't have to send back the faulty items at this time. However, I am still concerned that I'll have to pay VAT again for these items. I've called hmrc and looked at a few forums and some people say that…
Missing lap top
On the 26th November we ordered 2 laptops for my husband and the person who works with him. My husband needs a back up and the other one was a replacement for one that had 'died'. They were different laptops for different purposes. Order on the well known worldwide company's website. It said to allow up to 2 weeks for…
Problem with Very.co.uk not sending an item
Hi all, I was wondering if you could give me some advice on an issue I'm currently having with very.co.uk. There was a good deal on Very recently for a new Samsung S7 Edge mobile phone that included a free Gear VR2 headset. I ordered the phone and then spoke to them the day after I ordered to ensure that I would indeed be…
Faulty tablet - Argos
Purchased a tablet from Argos in February. A couple of weeks ago it stopped charging. Took it back to Argos and they sent it off to Samsung for repair. The tablet came back a week ago and has been fine until we put it on charge this morning and it only charged 19% in 3 hours. When we switched it on there is now an issue…
Royal Mail And Internet Fraud
Morning, I'm not sure if this is there right place to post this or even the right forum altogether! But wondered if someone could give me a bit of advice regarding some fraud. So I recently had an iPhone listed on eBay, someone contacted me through eBay and asked if I would be willing to take their offer off eBay to avoid…
Sofology
Hi I had my new sofas delivered on 21.11.16 from Sofology and there's a fault on both sofas as the buttons are all popping up, ive put a complaint in to then and asked to send my sofas back and order a different one, but they are saying I cant, is this true? ive had nothing but trouble as I'm still waiting for scatter…
MSE News: SavviBuy customers stunned as firm fails to deliver Christmas presents...
Online retailer SavviBuy has told customers that it lacks the resources to process refunds quickly...Read the full story: 'SavviBuy customers stunned as firm fails to deliver Christmas presents, then tells them: 'Ask your bank for a refund'' Click reply below to discuss. If you haven’t already, join the forum to reply. If…
The Merry Cobblers watch repair shop damaged my watch
After Christmas I was excited to get the bracelet of my brand new Micheal Kors watch fitted to my wrist. I took my watch to ‘The Merry Cobblers’ to have a few links taken out of the bracelet – MISTAKE! The Merry Cobbler has completely damaged my watch, beyond repair. After removing links from my watch I put it on to find…
Dining Table - Ordered Online
I'm looking for some advice. We ordered a dining table online and paid just under £1000 for the table only plus £40 delivery which was delivery and assembly. The company that we purchased the table off sent it on a pallet delivery and refused to bring it into the house. Once we opened the table, there were splices in the…
Mis-sold TV (43x8309c)? - can i return for refund?
Bit of a long shot, but my parents bought a hi-spec Sony Bravia earlier in the year (March 2016) and were told by Currys that the TV had dual tuners and would record TV shows as well as having the new Android TV and YouView software - which would all arrive later in the year via a software update. They have had several…
Amazon Delivery not received
Ordered something from Amazon (one of their merchants) late December 2016. Item was never received - Merchant sent me a "delivery slip" by Yodel claiming item was delivered and showing that someone had put a squiggle (a rectangle!) where my signature was supposed to go. I wasn't at home and can prove I was at work on that…
Return of Online Laptop Purchase to PC World Issue
I bought a Christmas gift (from me to me) of a laptop online from the PC World website I played about with it for a bit but decided it wasn't running as fast as I'd thought and so to exchange to a more expensive (faster) one at PC World. I tried returning to store but was informed that as it was bought online they would…
Goldboxdeals and iPad
Hi there, I bought a brand new iPad through goldboxdeals from groupon a few weeks ago now. When it arrived it was in fact a refurbished iPad sent out to me rather than a brand new one. After numerous emails i managed to get the information needed to send it back. I received confirmation that it had arrived in the warehouse…
Hoover Washing Machine
Hi all, I bought a Hoover Washing Machine online from Currys in August this year. From the start it has had intermittant issues with the display cutting out mid cycle or the programme not completing and forever stuck on 60 minutes to go! Got a Hoover engineer out first time it happened and he did nothing more than plug it…
Consumer Rights and Amazon
Your SAD FART is a brilliant piece of advice, especially don't let the retailer fob you off with 'go to the manufacturer' - the retailer has a legal duty, which your article so succinctly points out. But what about Amazon? Being based outside of the UK, does their "Safe Buying Rules - returning goods" override UK law or is…
Consumer rights with internet / eBay trades
If I purchase an item of value from a high street store I expect this to be covered by a guarantee or warranty for normal use within a reasonable time period (e.g. 1 year). I have found to my cost that there appears to be an unwritten rule that if you buy something (new) from an eBay "trader", such protection does not…
Argos Exchange Policy
I brought 2 tablets for my kids for Christmas from Argos which have developed a fault and won't charge. Having spoken to their customer service centre they have confirmed I can exchange for 2 new units and they have reserved the appropriate stock. My question arises from the fact that the price of these tablets have…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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