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Vouchers offered instead of refund.
Hi, Hoping for advice please. Despite being ill,I managed to get to Go Outdoors last Saturday replacing my sons DofE items, like new boots etc. I made the effort because they said my card expired 18th July. It was a disappointing visit as expiring the 18th meant no longer useable on the 18th! Also they were unable to give…
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Paypal not releasing funds after 180 day lock is passed...
[FONT="]I hope this is the right area to post. To cut a very long story down, on January 9th I got an email out of the blue stating that my PayPal account had been locked for 180 days, and that I could not dispute this. After being given the following reasons by different staff for the lock:[/FONT] * [FONT="]Two…
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Printer cartridge fraud
I went to Staples to buy a new printer. The 2 that found suitable were a Canon and an Epson. On the canon it showed the cartridge capacity - the cartridge number and how many pages it could print. There was the basic one and the XL one; the basic was shown to be included and could print 180 pages. It was a similar story…
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Can I insist on a refund?
I bought a deal from wowcher for a candle making workshop. I redeemed the deal with the merchant in May and booked the workshop for the 19th July. Since then, I have heard nothing from the merchant, despite trying to contact them, their website no longer exists, nor does their Facebook page, phone goes straight to voice…
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John Lewis
Hi Guys, hoping for clarity on this issue. I recently used a gift card to purchase a pair of grey Converse shoes on the John Lewis website. When the Cons arrived they were Charcoal not grey - a different colour on the Converse spectrum. I contacted John Lewis who apologised and sent a replacement pair the next day, the…
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Dell Customer Service and Warranty
Hi, Dell's customer service is awful and I really would like some advice on how to counter these guys as I do believe that I am being taken as a fool. I purchased the M301Z model a while back and its still under warranty. The laptop HDMI port is deemed faulty and the technical team did a remote assistance check on the…
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Whose right?
Can anyone read my conversation with VERY on there Facebook site and tell me whose right, morally and legally, it started out as this from me to them :- Hi, I think I'm being past around and getting nowhere! To put it simply, I bought a laptop from you on 5th June, it has now become faulty, I phoned the manufacturers Acer,…
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match subscription
I had a 6 month match subscription from Jan to July. I'm 99% sure I cancelled on phone and I believe online too. I was planning on having a break from it for a month or so. I noticed online that my subscription is extended 3 months to expire 19th Oct. Nothing appears debited from my bank (or PayPal. ..can't remember which…
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Extended warranty problem with Amazon
I brought some garden tools from Amazon over a year ago which came with manufacturer 5 year warranty. One of the tools broke and I tried to claim for replacement via their online chat and they are insisting they only cover 1 year for all goods brought through Amazon and told me to go to the manufacturer as it no longer…
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Broken goods injury, how to complain and what to expect?
Hello I was recently injured when a pair of heels that I had only worn twice broke on a staircase leading to me falling down the stairs into a brick wall. I was taken to hospital in a neck brace and had all the relivent xrays but luckily didn't break anything. This fall has left me anxious and the whole thing was such a…
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Tesco Over Charge
I have today purchased a Toshiba Hard Drive from my local Tesco Store. It was priced on the shelf as being reduced from £50 - £37.50. I double checked the description on the ticket matched the item and checked that there were no other Toshiba hard drives for sale - there were not. Just to make sure I asked a member of…
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Chubb Security Alarm Commercial Service Charge Fees
Hi, this might not be the correct place to ask for advice regarding this dispute as it concerns security alarm service charges for an alarm system installed at a small business. But I will be grateful for any feedback or advice from anyone with a small business who has any experience of this. Chubb fitted the security…
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WHSmith "franchise store"
On our travels last week, we stopped at a services on the motorway and bought an iPod charger adaptor from a WHSmith in the services (Stafford) Got home, the item did not work Went into my local WHSmith only to be told I need to go back to the place I bought it as they do not sell the item and the store was a "franchise"…
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Damaged Goods not checked for period of time after delivery - any rights?
HI Everyone Looking for some advice here please! In May, we decided to have a complete new bathroom fitted and rather have someone supply and fit, we decided to find our own goods through various outlets and store them in the house ready for our preferred builder to install (trusted and superb attention to detail!) the…
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Samsung tablet
Hiya, In February 2013 I purchased a Samsung Galaxy Note 10.1. It came with a 2 year warranty. In April, it stopped working - it got stuck on the splash screen and would not do anything else. I had never dropped it, it had never been water damaged, it just stopped working. I took it to the local Samsung shop. They tried an…
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Road bike issues
I purchased a road bike worth £1400 in January and have experienced quite a few problems with the bike since that time. I paid cash and managed to haggle the store down to £1200 which seemed pretty good. However, the bike was a display/demo model and although the store assured me that the bike was as new, I'm beginning to…
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Apple MacBook problem - not fit for purpose?
Hi everyone! This is my first ever post so please forgive me if this has been posted previously or if I'm posting in the wrong place! I'm writing on behalf of my brother. He works as a Freelance Graphic Designer. 3 years ago, he bought a refurbished but brand new Apple MacBook laptop from the official Apple site. He spent…
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Double glazing problem
May 2013 i had to replace my faulty patio doors and made the decision to replace them with UPVC french doors. When they came to do the final measurements i was asked if i wanted low threshold (had never heard of this) which consisted of a rubber seal in a track instead of the usual UPvc you had to step over. The doors are…
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Sofa Retailer No Refunds Policy (Didn't tell us beforehand)
Yesterday we bought a new sofa for quite a bit of money, but after we purchased having read the terms and conditions their policy says purchases are non-refundable. We weren't made aware of this fact beforehand, and now my mum's changed her mind and said she'd have been happy getting our current sofa cushions refilled (why…
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BEWARE of RouthWell Finance Taking Money Without Permission
Hi all, I just checked my Barclay's bank statement and noticed £0.99 taken without permission by Routhwell Finance Ltd on 15th July 2015. It's not the amount that's infuriated me, it's the principle. I have never applied or dealt with this company ever. I found out ROUTHWELL FINANCE is a broker, not a lender and they…
