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Advice needed about a Bosch Hoover please!
Hi there, This is my first post and I hope it's in the right place! 64 weeks ago I brought a Bosch Hoover from Argos for £150. Over the last 3 months the red lights been coming on sporadically, so I phoned Bosch who said they would send an engineer out but only if I have the receipt which I looked for but cannot find as it…
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Would you find more info about your shopping rights useful at the time you’re buying?
Hi all Our consumer rights are changing slightly later this year. To help both shoppers and stores know what the rights are, and how to get help if needed, the government is testing to see if information at the 'point of sale' (eg, a till or online checkout) would be useful. Share you views by taking its super quick survey…
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Electoral Register Help
Sorry I couldn't find anywhere else to post this I have asked my council to remove me from the electoral register, I am already opted out of the open, they have refused! They have stated that it is a legal requirement that I am on it! I've checked the government website and no where does it say everyone has to be…
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Goods not recieved
I'll try to keep this short and sweet! Ordered custom made clothing in May. Still waiting for them to be delivered (I discovered they're not even made yet). Paid by PayPal (not got an account so paid invoice using email address and card details). I'd like a refund. Am I eligible? Thanks.
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Advice Please re: Want That Dress Website
Hello, this is my first post. I am after some advice about how to get my refund from a website called Want That Dress based in Worcester, who refuse to answer the telephone, they are not replying to my Facebook messages and they are not replying to my email. I returned 2 dresses 3 weeks ago today and I am still waiting for…
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Broken wardrobe after three weeks
Hiya guys, Just wanted to know my rights before I call them, brought a wardrobe from homebase with 3 doors for £250, on putting the wardrobe up the middle door's nails popped out damaging the wood but my partner managed to super glue it together but the door wouldn't shut properly but I'm under the impression they would of…
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TV display / picture fault
I bought a Sony TV in October last year and there is now a display fault. Do I have to accept a repair, or can I insist on a refund? The fault wasn't present at the time of purchase. They (PC world) have quoted 28 days for the repair, which is a long time for no TV, and having paid (on a credit card) a premium price (£549)…
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FareDepot refund process?
Hi all, I'm sure this is the wrong board but wasn't sure where else to post! I booked a return flight from the USA, but wasn't allowed entry into the country, so couldn't use it. I messaged FareDepot for a refund (£250, a lot of money as I just finished college!) and they gave me a form to fill in. They require my bank…
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Neighbour fixing fence & gate to my property
A neighbor has erected a a fence that is approx 9ft from the ground where the posts are set into. It is on her land but she has also attached part of it to the side wall of our property (not a party wall). She has also attached a gate to the same wall. Their used to be a gate their but it was a much lighter construction.…
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Virgin Media Hacked?
Had a letter off Virgin media asking me to contact them to change my password on my account. When I contacted them they told me my details and a lot of other customers details name, address,passwords etc had been accessed by a third party and they are investigating who it is but it isn't their fault. Where do I stand…
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Started court action to get refund on faulty goods
Hi, I recently started small claims proceedings against a company and wanted some advice. I'll outline why and what my query is and try to just relay the facts. My Husband and I recently bought a sink online. When it arrived, it was damaged beyond repair. We immediately took photos and emailed them to the company. They had…
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Wrong goods received - compensation for time and effort?
I ordered from Namaste online for the first time and was sent someone else's parcel. I have: collected the parcel from the main delivery reception where I live listened to an answer machine mesage from the company re the problem read an e-mail from the company re the wrong parcel opened and checked the goods aren't mine…
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Windows damaged by window cleaner
We had our windows cleaned last week by a company that use telescopic poles and distilled water. We're on the third floor of a flat block. Upon further inspection a few days later not only were the windows still dirty round the edges, but there are some quite visible and deep scratches. Some just straight lines but others…
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H Samuel Watch Repair
Hi, hoping someone can give me some advice. I bought a watch from a H Samuel store in Canterbury in May, quartz everyday one, a few weeks back it stopped. It was on display so assumed battery and took it in to my local Stockport store. Store said it was the battery but they didnt have any of the right size in so would…
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Do I have any rights?
Watch Battery Replacement Hello this is my first post on MSE forum so here goes.... I took my watch to have a battery replaced at my local jewellers who claim to also be a "watch & clock specialist". It is a Micheal Kors watch waterproof to 10 ATM. I left it with them so they could do the work. I collected my watch…
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Parcel2Go lost my parcel & refuse insurance claim
Forgive the copy/paste, but this is what I emailed P2G themselves. My package is a pair of hifi speakers worth 400GBP and they have no idea where they are and consistently refuse to give me a UK contact number. Beyond the CAB and Ofcom, who else can I complain to in order to resolve this? Thanks! Almost one month ago I…
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Neff Microwave BSH Poor Service
I purchased my kitchen last year from Wren, including £4700 of MATCHING appliances from Neff. I chose Neff due to the matching style of the built-in appliances, which Neff makes a lot of on their website. My lovely new kitchen has a trendy bank of appliances, just like in the brochures. And of course their supposed…
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hallway carpet destroyed; housing association won't cover damages
Hi :-) I'm a thirteengroup tenant in sheltered housing, having lived here for 2 years. Just over a week ago, hallway flooded out very fast, and they responded the same evening and following morning, when 3 workmen unblocked the outside drain. This drain is smack in the middle of my front garden, yet apparently is linked to…
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Where do I stand?
Hi, Advice please. Went Go Outdoors last Saturday for my sons DofE items, like new boots etc. I made the effort because they said my card expired 18th July. It was a disappointing visit as expiring the 18th meant it was no longer useable on the 18th! When we got home I noticed on the receipt that they had over charged me…
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Parcel delivery rights - requested to be left in a safe place...
Hi there, My husband recently made a purchase of more than £100, and the parcel has not arrived. Much to my horror, he has informed me that he asked for it to be left behind a gate to the left of our front door!! (Which is, to be fair, down a very small cul-de-sac in a tiny village where everybody knows each other). We…
