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Consumer rights

Archives for July 2015

Advice on goods being sent that I didn't order.
Hey all, last week I ordered an camera from a well known online photography company. This item came next day as ordered and I thought that was it. All done. However.. Last night I had an email to say an item had been shipped from them and will be delivered today. I check my bank and paypal to see if any money had been…
Barclays refuses to abide by ombudsman's settlement terms-what now?
I am appealing for advice in this case in which Barclays has failed over a 2 year period to put right errors on my mortgage account and now refuses to abide by the binding settlement terms. To confuse matters, the Ombudsman provided misleading information which led to me agreeing the terms and the complaint being closed…
Amazon account hacked now I have lost everything.
Hi, 3 weeks ago someone hacked my amazon account, changing my email address and trying to order replacements of items I had previously ordered. I called them as soon as i got the email saying my email address had been changed. They said it would be sorted in 2 working days. i havent been charged for anything on my card but…
Barclays refuses to abide by ombudsman's settlement terms-what now?
I am appealing for advice in this case in which Barclays has failed over a 2 year period to put right errors on my mortgage account and now refuses to abide by the binding settlement terms. To confuse matters, the Ombudsman provided misleading information which led to me agreeing the terms and the complaint being closed…
Fake chinese clothes
WEBSITE ADVERTISING COAST DRESSES [EMAIL="cheapgoodprodetsale.eshop@gmail.com"]cheapgoodprodetsale.eshop@gmail.com[/EMAIL] complete fake website clothes disgrace advertise free returns but no label when you send back at own cost wont take delivery cannot get money back do not use
TV Faulty Amazon
Hello, I woke this morning sadly to find out my tv would not turn on and the power light was blinking a pattern. I googled and found out this is a common fault with this samsung tv. I purchased it from Amazon in October 2013. I have no idea who I should contact about having it repaired? am I past my warranty? Any help…
Faulty Beats Headphones just over warranty
Today my $324 (yes I bought them in America) Beats Studio 2 headphones suddenly stopped working. I contacted Apple Support who advised that bacause the product is out of its 1 year warranty (just 87 days out) I will have to pay for a service. They said that if the fault is due to the battery then a replacement will cost…
Faulty Shed - Poor workmanship - Refund advice needed
Please help me clarify how best to proceed with my situation and what legislation is relevant to my problem. Recently purchased a shed from a local business. Paid Deposit by debit card and the remaining balance on the day of delivery by cash The workman ship/ build quality of the shed is very poor in my opinion. The paint…
Ex did not pay mortgage - can I claim
Im looking for some help please. I caught my ex-fiance cheating 6 months before our wedding therefore I packed up his stuff and put it in bags in the garage. He came and picked it and left later that day. We jointly owned the house together, both on the deeds and both on the mortgage. He promised he would pay my dad back…
Vodafone Returns Issue
I am stressed beyond belief. Vodafone, who u have been with for 4 years, are unable to send me a returns bag or delivery driver to pick up the phone. I said I wanted to return the phone on the same door of delivery, but yet I have not seen a returns bag in the best part of four weeks since asking. I have had at least 6…
rejecting a car
Exactly a week ago I bought a car from a dealer in my local town. Needed a runaround as my last car had broke down for the last time. When I looked at the car the dealer said it was in perfect shape and mechanically sound with no problems. Day 2 I notice the abs light on, contact the dealer and he says he forgot to mention…
Can a bank statement be used for a full refund of a non faulty item?
I made a purchase which was a gift for my mum, as this was the case I asked for a gift receipt. I can't locate my original receipt but I got a transaction statement from my bank showing the purchase clearly. I've tried returning the item with the bank statement but the retailer is saying they will only exchange as that's…
EE / CISAS need help?
Hello, Please find below the letter I wrote to CISAS after the hullabaloo about my complaint with EE. Long story short. I was partially awarded £60 compensation for all the errors on my broadband and the miss-sell but they wrote to me and said because I couldn't provide evidence about taking out the mobile contract based…
Hotel reservation payment via credit card not made - what are my rights?
Hello everyone, I stayed at a hotel here in the UK for an event back in May. After home, I tried to book a room at the same hotel for the same event next year. Initially, I had a reservation number and could see the reservation online. The next day, I went to check the reservation again and received a message saying there…
Fitted incorrectly, who is responsible?
Hello, Can you help with this scenario. Customer buys a piece of plastic from a website, this is sold has a set size piece of I.E - 1000 x 500 x 5mm Lime Green Acrylic Customer has decided to use this as kitchen splashback, they cut plug socket holes in the material and then stuck it on the wall. The silicone they used can…
The Sun free Legoland offer advice
I wondered if anyone would know where I might be able to get some advice or help. I signed up to the offer with The Sun, for 3 months membership and should have got 4 free tickets to legoland as part of the sign up offer. I have been mucked around with them giving me a date but then not sending the tickets through,…
Refunds on Paypal recurring payments
Hi, Not sure if this goes here, but - I was paying for an online service with a UK company which is £10.00 a month; I cancelled my service on their end a few days before the next bill date, after one month from Feb > March, and they terminated it right away. What I didn't realize was that it was set up as Paypal recurring…
Music magpie
I sent my sons I phone 5 off to the above company when quoted £51 for the broken phone . I then received a e mail saying phone needed unlocking through I cloud account he has lost all details for that , so I asked for them to return the phone and I will pay postage . They have told me under there " terms and conditions "…
Gas leak from new cooker
I bought a new cooker from Argos which was delivered and installed a week and a half ago. This evening I noticed a hissing noise coming from the oven and called National Grid who deemed it unsafe and disconnected it. He said there was leak coming from one of the pipes in the oven and that this had obviously not been…
Car Hire Refund. How to proceed?
We've all heard of car hire horror stories. Well mine is pretty straightforward and I hope someone could advise me on my next steps. Below is my email to them with details redacted. "I placed a booking via your website with the booking number xxx for a 2-day booking with pickup and drop-off times of 10PM (17/9/15) and 10PM…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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