Fitted incorrectly, who is responsible?

SSST

Hello,

Can you help with this scenario.


Customer buys a piece of plastic from a website, this is sold has a set size piece of I.E - 1000 x 500 x 5mm Lime Green Acrylic

Customer has decided to use this as kitchen splashback, they cut plug socket holes in the material and then stuck it on the wall.

The silicone they used can be seen through the material, they have complained and said they spoke to a member of staff over the phone and was told to use this type of adhesive, to which no one recalls doing so and would only ever advise one type of silicone (which hasn't been used)

Customer demands replacement, correct silicone and labour costs for builder to install.


The way I see it, this was solely sold as a piece of plastic, customer wanted to use as splashback, and decided which silicone to use and this hasn't worked.... who is responsible and should the supplier have to meet the demands or not?

Thank you

JJ_Egan

Buyers fault they bought it they made all the decisions .

SSST

JJ_Egan wrote: »

Buyers fault they bought it they made all the decisions .

This product page does list the following

Product Applications
• Window Replacements
• Barriers
• Furniture
• Windows & Doors
• Exhibits
• Boat & Motorcycle Windscreens
• Signage
• Splashbacks
• Point of Sale
• Models and much more

Because it states these can be used as a splashback, does this automatically mean the company MUST state how to fit/machine/manufacture each one of the above applications the plastic can be used for?

LilElvis

SSST wrote: »

This product page does list the following

Product Applications
• Window Replacements
• Barriers
• Furniture
• Windows & Doors
• Exhibits
• Boat & Motorcycle Windscreens
• Signage
• Splashbacks
• Point of Sale
• Models and much more

Because it states these can be used as a splashback, does this automatically mean the company MUST state how to fit/machine/manufacture each one of the above applications the plastic can be used for?

If you bought a pile of bricks would you expect it to come with instructions as to how to build a house?

Do you have a record of the call you made to ask about the adhesive? This might prompt them to believe your version of events. How much did the plastic cost?

SSST

No record, they don't have the name either, just that it was male...


Is there a link to official legislation or something referring to buying something then fitting it and who is liable and non consequential losses etc..

ChumLee

SSST wrote: »

No record, they don't have the name either, just that it was male...


Is there a link to official legislation or something referring to buying something then fitting it and who is liable and non consequential losses etc..

You're liable and always would be, unless you can get someone else to take responsibility. Have you taken up the issue of silicone with your builder?

Marktheshark

How can you be responsible for the failings of a DIY bodger .
The product has not failed, it was just installed by an incompetent person, the material is fine.

pinkshoes

Did the shop who supplied the splashback also supply the silicone?

If yes, it is their fault.

If no, it is your fault for not researching correctly.

The shop no doubt just listed suitable applications for the material. It is up to you to work out how to do it. my parents fitted something similar in their kitchen, and spent a while googling how to stick it to the wall.

marliepanda

ChumLee wrote: »

You're liable and always would be, unless you can get someone else to take responsibility. Have you taken up the issue of silicone with your builder?

I am assuming the OP is related to the retailer, not the customer....

Unless you genuinely think the retailer is liable, which they are not.

JJ_Egan

(Because it states these can be used as a splashback, does this automatically mean the company MUST state how to fit/machine/manufacture each one of the above applications the plastic can be used for? )


Not at all .

(Is there a link to official legislation or something referring to buying something then fitting it and who is liable and non consequential losses etc.. )

Sale of Goods Act is the nearest but the lack of knowledge of the person who fitted it is not covered by law .


Really this reads as a product that has been fitted by an amateur with total lack of knowledge and not even bothered to research . There are many coloured silicones on the market and reading the OP no thought was given to this . Customer did not even bother to test .

ChumLee

marliepanda wrote: »

I am assuming the OP is related to the retailer, not the customer....

Unless you genuinely think the retailer is liable, which they are not.

Ok the customer is responsible. I thought the customer was responsible for asking the question.