Gas leak from new cooker

Tinkywinks108

I bought a new cooker from Argos which was delivered and installed a week and a half ago.

This evening I noticed a hissing noise coming from the oven and called National Grid who deemed it unsafe and disconnected it. He said there was leak coming from one of the pipes in the oven and that this had obviously not been properly checked by the gas installer. I am quite shook up by this as the National Grid employee told me we had a lucky escape.

I am now feeling quite angry with Argos (who I will be phoning first thing tomorrow) for putting my family at risk with shoddy workmanship. Obviously Argos employ gas installers in good faith, and the National Grid employee told me they will be carrying out a full investigation and will track down the gas installer who will not be allowed to work unsupervised due to this incident.

Obviously it is being dealt with on that level but do I call Argos to give them what for, or just calm down and ask them to come and fix/replace it, and put it down to one of those things?

I'm not sure how soon they will come and fix/replace the cooker, I'm hoping soon as my son is THE fussiest eater ever and it will be very difficult to feed him until I get a cooker. We will probably have to eat out, am I entitled to ask for compensation to cover this?

HappyMJ

Tinkywinks108 wrote: »

I bought a new cooker from Argos which was delivered and installed a week and a half ago.

This evening I noticed a hissing noise coming from the oven and called National Grid who deemed it unsafe and disconnected it. He said there was leak coming from one of the pipes in the oven and that this had obviously not been properly checked by the gas installer. I am quite shook up by this as the National Grid employee told me we had a lucky escape.

I am now feeling quite angry with Argos (who I will be phoning first thing tomorrow) for putting my family at risk with shoddy workmanship. Obviously Argos employ gas installers in good faith, and the National Grid employee told me they will be carrying out a full investigation and will track down the gas installer who will not be allowed to work unsupervised due to this incident.

Obviously it is being dealt with on that level but do I call Argos to give them what for, or just calm down and ask them to come and fix/replace it, and put it down to one of those things?

I'm not sure how soon they will come and fix/replace the cooker, I'm hoping soon as my son is THE fussiest eater ever and it will be very difficult to feed him until I get a cooker. We will probably have to eat out, am I entitled to ask for compensation to cover this?

Certainly entitled to get the trader to get another engineer out and reinstall it. I'd just ask calmly. Gas itself isn't toxic but it dangerous if it were to cause an explosion. You hear about carbon monoxide poisoning that's caused by burning gas incorrectly and that is very dangerous. Maybe the fault wasn't apparent on installation as you only found it a week and a half later. That can happen so I'd put it down as one of those things.

Eating out compensation...probably not. No harm in asking for a voucher.

wealdroam

Tinkywinks108 wrote: »

I bought a new cooker from Argos which was delivered and installed a week and a half ago.

This evening I noticed a hissing noise coming from the oven and called National Grid who deemed it unsafe and disconnected it. He said there was leak coming from one of the pipes in the oven and that this had obviously not been properly checked by the gas installer. I am quite shook up by this as the National Grid employee told me we had a lucky escape.

I am now feeling quite angry with Argos (who I will be phoning first thing tomorrow) for putting my family at risk with shoddy workmanship. Obviously Argos employ gas installers in good faith, and the National Grid employee told me they will be carrying out a full investigation and will track down the gas installer who will not be allowed to work unsupervised due to this incident.

Obviously it is being dealt with on that level but do I call Argos to give them what for, or just calm down and ask them to come and fix/replace it, and put it down to one of those things?

I'm not sure how soon they will come and fix/replace the cooker, I'm hoping soon as my son is THE fussiest eater ever and it will be very difficult to feed him until I get a cooker. We will probably have to eat out, am I entitled to ask for compensation to cover this?

For a few minutes I thought you were concerned for your safety, but when I got to the end of your post, I found that I was wrong.

If you are looking for compensation, I would suggest that you need to keep a detailed account of your extra expenditure. Keep in mind that you would need to eat anyway, so it is only the extra cost that you can claim for.

Tinkywinks108

wealdroam wrote: »

For a few minutes I thought you were concerned for your safety, but when I got to the end of your post, I found that I was wrong.

If you are looking for compensation, I would suggest that you need to keep a detailed account of your extra expenditure. Keep in mind that you would need to eat anyway, so it is only the extra cost that you can claim for.

Of course I was concerned for our safety! I think I made that clear in my post. However, I do still need to feed my son, and this has caused me a lot of inconvenience.

HappyMJ

Tinkywinks108 wrote: »

Of course I was concerned for our safety! I think I made that clear in my post. However, I do still need to feed my son, and this has caused me a lot of inconvenience.

Go and buy a halogen oven in the morning...one of those plug in ones that sits on the counter. Don't like them? How about a toaster oven. You've only got your son that is fussy wanting oven cooked food there's no need to eat out. The halogen or toaster oven is great for small meals and great for a backup when the big cooker isn't working.

LABMAN

Tinkywinks108 wrote: »

Of course I was concerned for our safety! I think I made that clear in my post. However, I do still need to feed my son, and this has caused me a lot of inconvenience.

What does he eat/not eat?

Tinkywinks108

I went two weeks without a cooker, luckily he was still at school but it was still a nightmare!

He is vegetarian. The only shop bought sandwiches he likes are egg. Plain cheese if I can get them. We tried restaurants - Nandos, Wagamamas, as well as various cafes. He only enjoyed eating pizza, and jacket potato with baked beans, could really go wrong with those.

LABMAN

Tinkywinks108 wrote: »

Of course I was concerned for our safety! I think I made that clear in my post. However, I do still need to feed my son, and this has caused me a lot of inconvenience.

Problem arose tonight...what a lot of inconvenience has is caused so far?

Tinkywinks108

HappyMJ wrote: »

Go and buy a halogen oven in the morning...one of those plug in ones that sits on the counter. Don't like them? How about a toaster oven. You've only got your son that is fussy wanting oven cooked food there's no need to eat out. The halogen or toaster oven is great for small meals and great for a backup when the big cooker isn't working.

That's a great idea but expensive and I'll have nowhere to store it afterwards. My two weeks without a cooker was a nightmare in terms in feeding my son, however I've just realised I did not have a microwave then which I do now, so it will be a lot easier actually.

LABMAN

Tinkywinks108 wrote: »

I went two weeks without a cooker, luckily he was still at school but it was still a nightmare!

He is vegetarian. The only shop bought sandwiches he likes are egg. Plain cheese if I can get them. We tried restaurants - Nandos, Wagamamas, as well as various cafes. He only enjoyed eating pizza, and jacket potato with baked beans, could really go wrong with those.

Easily done with a £40 micro or halogen oven..so cheap to feed him..on you go...your son is not a nightmare to feed.

Tinkywinks108

LABMAN wrote: »

Problem arose tonight...what a lot of inconvenience has is caused so far?

So far...I couldn't go to work tonight. My mum drove 45 mins to look after my son so that I could go to work but wasn't needed after all.