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Advice Please re: Want That Dress Website

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Hello, this is my first post.

I am after some advice about how to get my refund from a website called Want That Dress based in Worcester, who refuse to answer the telephone, they are not replying to my Facebook messages and they are not replying to my email.

I returned 2 dresses 3 weeks ago today and I am still waiting for a refund. I don't know how to go about this. I have since Googled the company and it has exceptionally bad reviews, with other people saying that they have been waiting over a year for their refund.

Any suggestions would be greatly appreciated.

Thanks
Katy

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