Advice Please re: Want That Dress Website

katyb2407

Hello, this is my first post.

I am after some advice about how to get my refund from a website called Want That Dress based in Worcester, who refuse to answer the telephone, they are not replying to my Facebook messages and they are not replying to my email.

I returned 2 dresses 3 weeks ago today and I am still waiting for a refund. I don't know how to go about this. I have since Googled the company and it has exceptionally bad reviews, with other people saying that they have been waiting over a year for their refund.

Any suggestions would be greatly appreciated.

Thanks
Katy

LilElvis

How did you pay for the dresses and how much were they?

When you returned them did you use a postage label they supplied or did you pay the postage yourself? Was it a tracked service and do you have the tracking receipt? If it wasn't tracked do you have a certificate of posting?

katyb2407

Thank you for your reply!

I paid for them using a Mastercard Credit card and the dresses were £14.99 and £9.99. They did not provide a returns label (but you do have to request a return via their website, for which I had a confirmation email), so I hand wrote one using the address from their website. I do have a certificate of posting.

agrinnall

The Consumer Contract Regulations say that they must repay you within 14 days, but that's from them receiving the goods. You can probably assume that delivery was made within a small number (perhaps 3?) of working days of the date of posting, so it's good that you have your certificate. I'd say that in 3 weeks they are out of time, so you could contact you card issuer and ask them to initiate a Chargeback.

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange?_ga=1.84208985.1706339514.1392649330#buyingfromhome

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

katyb2407

Wow, thank you so much. I had no idea about any of that. I have done my letter and will be dropping it off into my bank on the way home. Thanks again :-D

unholyangel

agrinnall wrote: »

The Consumer Contract Regulations say that they must repay you within 14 days, but that's from them receiving the goods. You can probably assume that delivery was made within a small number (perhaps 3?) of working days of the date of posting, so it's good that you have your certificate. I'd say that in 3 weeks they are out of time, so you could contact you card issuer and ask them to initiate a Chargeback.

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange?_ga=1.84208985.1706339514.1392649330#buyingfromhome

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

Just to add, if you sent them evidence that you've sent the goods back, then they have 14 days from the day you provide the evidence to refund you instead of 14 days from when they received the items back.