Parcel2Go lost my parcel & refuse insurance claim

johnmerrittuk

Forgive the copy/paste, but this is what I emailed P2G themselves. My package is a pair of hifi speakers worth 400GBP and they have no idea where they are and consistently refuse to give me a UK contact number. Beyond the CAB and Ofcom, who else can I complain to in order to resolve this? Thanks!

Almost one month ago I dropped a package off in London to be shipped to my new office here in Canada (ref P2G30312970) and have had consistently poor service and have chased your employees several times a week for updates but to no avail. I am pulling all my chat transcripts and submitting a complaint to the regulators and reposting this all over social media & forums. I paid for 400GBP of insurance and a 3-5 day service and nearly one month later nobody can tell me where my parcel is. I have asked for a UK contact phone number every single time but have nothing. You cannot charge people for a) a service you don't deliver (literally!) and then b) charge people for insurance you then don't allow them to claim on. Feel free to have someone
contact me j.s.merritt@icloud.com // +1 438-391-3815

gettingtheresometime

You may wish to delete your email address

visidigi

who carried the shipment?, which carrier did you select?

bazzyb

Your post is unclear - have you made a claim for the lost item?
If so, why was the claim refused?

wealdroam

SayNoTo0870 offers four telephone numbers for Parcel2Go.

InquisitiveMind

Why is this being posted here?

A quick search on companies house shows that (assuming parcel2go.com limited" is the company name)

Name & Registered Office:
PARCEL2GO.COM LIMITED
THE CUBE
COE STREET
BOLTON
LANCASHIRE
BL3 6BU
Company No. 02591405

forgotmyname

gettingtheresometime wrote: »

You may wish to delete your email address

email & phone number posted on several forums so its no longer safe.

Failed to specify why they have refused compensation?