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Refusing a delivery (very/yodel)
I purchased a gaming pc from Very.co.uk on Saturday, around 3 hours after I placed the order I spotted a problem with the specs of the machine. That made it in my eyes "not fit for purpose", I'll explain the actual issue at the bottom of this post. I phoned them and explained I wished to cancel the order, which they did.…
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Faulty Laptop - seller refusing to allow return for repair
Hi, bought an expensive (£400+) laptop from Ebay (never again!). When it arrived at end of March it was faulty - emailed seller to say I was going way on holiday, and they told me to get in touch when I got back. Unfortunately after the holiday my life got very busy very quickly, including moving house, and so the laptop…
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Bought a dongle with 3 months internet and no expiry but not working, and told tough
Shouldnt be a problem returning it to shop(then again they may say no as seal is broken so what are my rights) Basically got a dongle with 3 months internet included(not free), went home plugged it in and nothing, rang mobile provider an was told number was deactivated because it was unused. What legal rights do I have in…
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Am I entitled to my money?
Hi guys, sorry firstly I'm new to this forum stuff so excuse me if I drills on, I'm just looking for some views and advice. So it started over the weekend when I went onto my online banking to check on things when I noticed lots of pending transactions to "sky vegas" that I hadn't made I'd been out all week and I certainly…
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2 year warranty-who's responsible?
Hi All, My daughter bought a wacom intous tablet in September 2013 from a seller on Amazon. It cost over £200 and I paid for it on my credit card. Last week the usb port stopped working and my daughter emailed the seller as the product description stated it had a 2 year warranty. Their reply was it was out of warranty and…
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PS4 console cosmetically damaged through repair service. Where do I stand?
Hi, I bought a PS4 in April 2014 through Tesco, which came with a 2 year warranty. The console recently developed a fault where it randomly ejects discs and starts beeping. It also turns itself on beeping madly. After calling Tesco they put me through to SquareTrade as they stated that SquareTrade dealt with the 2nd year…
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Made to order - Section 75?
Hi I ordered 4 sets of blinds from a supplier online each below £100 but total cost is £280. Upon receiving the blinds I noticed the boxes were damaged so I signed damaged upon delivery. It turned our 3 out of 4 blinds are damaged (bent and crushed). I contacted the company online and leaving an e-message on their system…
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Online shopping refund issue
I recently placed 2 orders with Ted Baker during their online sale. Each order consisted of a bag and dress. I kept one order and sent the other one back as the dress didn't fit and I preferred the other bag. I filled out the Returns form, placed both items in the original box they came in and put the returns label on the…
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New vista survey co
Anyone doing New Vista surveys, be aware that, like so many other survey companies this year who think merging is the way forward, they have sadly merged with Toluna and the survey availability is rubbish. New Vista used to be trustworthy and reliable....since this merge, the surveys are infrequent and screening our seems…
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Help please- Signed a contract for works on our roof, company want to now charge more
Good afternoon, I would like some advice regarding a situation my husband and I have found ourselves in. We have an old conservatory roof (polycarb), we contacted a company called Conservatory Roof Solutions to upgrade some of our panels, reclad the outside of the conservatory, fix some glazing. We met with the…
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Small claims...
Hi, I am preparing to take a kitchen fitter to court. I have written twice (LBAs) both sent (and received) by registered post. They have done nothing. They have taken over a year to finish my kitchen and ignored both LBAs and most of my phone calls and emails over the past 15 months. I have been confused over the…
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Deposit on car purchase
Hi all i put a small deposit down £300 on a used car from a dealers that is £7000 and paid by debit card over the phone, no written contract etc. Car has been taken off the market but we are now having second thoughts. Totall agree its out fault and not the dealers and can understand that loosing our deposit is likely but…
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Reimbursement problems
I wasn't sure which forum to post this in, so apologies if this is the wrong one! About a month ago, my daughter was driving her car, when a stone hit her rear passenger window and shattered it. This was caused by an employee of a landscape company who was strimming the grass verge. My daughter stopped and spoke to the…
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Wowcher Refund
I recently decided to use wowcher for the first time. I saw some garden items i wanted and clicked to 'buy'. I naively thought I was entering into a buying contract and by handing over £60 I would receive my goods. I waited but no goods. Then after a weeks or so, I realised that I asked where my product was and was told i…
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Damaged fridge freezer on delivery
Just had an American fridge freezer damaged on delivery, but not sure where I stand. They couldn't get it through the door in the box, so had to take it out of the box to get it in. They said something like if it gets damaged after taking it out of the box it's on me. Unfortunately they scraped it down one side and dented…
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Argos Sofas not fit for purpose?
I wonder if anyone can help me? I purchased 2 leather recliner sofas from Argos about 19 months ago. They were purchased online using a credit card. Recently I have noticed that the seats at either end of the three seater are sagging in comparison to the middle seat. In addition to this, the recliner on end makes a…
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returning duplicate items
Hi, I was hoping somebody could advise me on the lawfulness of what I want to do as a solution to a problem. I ordered a Cohorted beauty box which arrived last weekend. On Tuesday I had a note from Hermes through the door & it turned out a second had been delivered. As their packaging is unmarked I opened it & yes it was a…
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Item delivered and signed for at wrong address!
Hi there, After hitting a brick wall on this situation I thought I'd get some advice on here. I ordered some items online from Wilko. Items were due to be delivered to my home address on Friday 17th July. The items did not arrive at my address. Online tracking information stated it had been delivered and signed for by…
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Buying goods from Ebay
Hi Folks, This has probably been asked before but some one might save me loads of time having to search through forums. I was thinking of buying some new heavy goods from a big company that has a Ebay outlet, these are buy now price not auctioned. My concern is if the goods arrive faulty or damaged ,am I liable for the…
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Advice needed - Faulty Nexus Tablet
Hi all, New forum member here needing advice on my consumer rights I suppose. I bought a Google Nexus 7 tablet (manufactured by Asus) from a retailer on Amazon (not Amazon themselves) in September 2013. Last month it stopped booting up - the details are superfluous, except to say that there are numerous stories detailing…
