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Faulty Item - Partial Refund - Opinion's Please
Hi All, I am after some advice/opinion's please. I bought a underwater camera 13 months ago from PC World for £79.99 using the Pay and Collect service using my now closed credit card (Amazon Mastercard). Water has begun leaking into the camera so it is now faulty. Okay, so they have said a lot of things to me as we have…
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HP Cash-back HELP!
Hi, I bought a laptop from HP directly in this country. I bought it because I was offered £100 from HP to buy this particular model. I waited the 30 days that they asked and I provided them with all the information they required (real hoop jumping and not a simple form) they emailed back almost straight away to say my…
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Apple Iphone warranty
Hey guys, I am after some help/information please. I have a 2 year contract with EE and I got the Iphone 5C. I started this contract in April 2014 but three months into this my phone had a fault and Apple replaced it on August 16th 2014. Now this is where I have a problem, in the last week or so my phone as got a new…
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Return to who?
Short story. Purchased a Trendnet Powerline 500 AV2 Adaptor Kit from Argos online on 26th June 2014. One of the units has stopped working a couple of weeks ago. Wife was going shopping today so I asked her to go to Argos to find out what we had to do to get a replacement. Lady at ARGOS said that Argos only covered a one…
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"New" phone from Giffgaff - Electronic IMEI and phone label do not match
Hi everyone I bought a new Samsung Galaxy S5 mini from Giffgaff 10 months ago, it would occasionally freeze and I'd have to take the battery out then a month ago it stopped receiving data / network coverage and went to Samsung for repair. When I was filling in the forms I realised the electronic IMEI did not match the one…
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Royal mail customs charge is morally wrong let's fight it
I just participated in a Massdrop headphone purchase which cost me $24.99 (around £16.60) I got the dreaded card of death asking for £3.18 VAT and £8 "fee" So my £16.60 headphones ended up costing me £27.78!! I have no issue with paying VAT on imports but the £8 fee charged by Royal mail is totally out of proportion with…
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FedEx Issue...
So... FedEx attempted to deliver a package from the States, but no one was home so they left a card. I called to arrange redelivery, and asked them to leave it in the back garden, and gave instructions on how to open the back gate from the outside. They said I had to leave their card in the back garden and it must be…
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Shopped online and goods haven't turned up - what now?
So I made a purchase online with a small independent retailer (lettersonlove). This was at the beginning of May. Despite numerous chasers (no less than 10 both via e-mail - hotmail and via website and by whatsapp), I have not received my goods, despite a couple of promises to have my order "re-shipped". I am now just being…
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vodafone won't replace faulty phone
I posted this on the vodafone complaints thread, but wondering if it might be better here. I have an LG G3 which keeps switching off. It has been repaired 3 times, and it still keeps switching off. Initially vodafone said they would replace the phone, but now say they won't as I can do an early upgrade. Apart from the fact…
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Item broken.
Will keep this short and sweet. I purchased computer parts about 8 weeks ago which included the building of the system, everything arrived and was in order. The computer case is a bitfenix prodigy case and yesterday i noticed that it was not sitting level, upon investigation i spotted that the plastic base/footing which is…
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Harvey's failed to fix - advice?
I brought a matching set of sofas from Harvey's late last year, only to have them delivered it damaged (i.e. a foot of the sofa was completely broken off, the stud was completely removed from the frame). Obviously not happy, I complained and reluctantly agreed to a repair, I knew that the repair would never be 'as new' as…
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Lower spec item given for warranty repair
I purchased a Nexus 5 32GB phone (made by LG) about 8 months ago but it has developed a charging issue. I've contacted LG about a warranty repair which they are happy to take in and look at but they have just warned me that all Nexus 5 32GB phones are not UK spec. If the problem with my device requires a main board…
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Homebase Bathroom Horrors
Hi there, Way back in February my husband and I ordered and paid for a new bathroom from Homebase. Because it was a busy time with the January sale (we'd reserved in Jan) they couldn't fit us in until May for the fit, but we accepted that and paid anyway. At the time we were advised that the fit would take a maximum of two…
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Virgin Holidays Compensation
Morning Everyone Just after some legal advice on what we can claim and what we cant...We have booked with Virgin Holidays to go to Moon Palace Jamaica Grande -- Brand new hotel should have opened in Feb...Soft opening 11th July...Virgin are not sending Clients to this resort for July & Aug as it is still a Building Site…
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Purchases made whilst mentally ill
A relative of mine decided to trade in her relatively new car for a brand new car (£15000) whilst severely mentally ill. She is now in hospital under section. Could anyone advise me if there are any steps I could take to get a refund for the car. Obviously her used car will have gone to auction by now. She was under the…
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Neighbours guttering
Hi Can u advise please I recently had new guttering fitted to the front and rear of my house. My neighbour now informs me that it's leaking on their property since its been fitted. I have had an independent builder come to check and all my side is fine. You can see a water mark from a leak but it's a joint on their side of…
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Faulty Product - should I have to wait 8 weeks for a refund?
Hi, I ordered a replacement PCB for my boiler last week, and when it arrived the other day I found that there was a faulty switch on it. I immediately phoned the retailer, and sent photographs, and they have said it will be 6-8 weeks before I can get a refund as they have to send it back to the manufacturer. Do I really…
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Residential not allowing move to supported living.
The place i am living at is turning into supported living but they say that i would be moving even tho i was told before i moved here that i would be able to. They say that my behavior (Ripping signs of walls an hitting staff) is not good enough and talk about independence levels. And the horrible thing is that social…
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Mobile Phone Software Fault, Not covered?
Hi Everyone, I am just over half way through my 24 Month contract with O2. I have a HTC which has a known issue where the main rear facing camera will not focus, This happened around 3-4 weeks ago, the camera is now useless to me. Having spoken to O2 they said they are happy to take it in and look at it BUT if there is any…
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Gaming pre-order
Hi everyone, I was just wondering if anyone could help me on where I stand in the following scenario. I pre-ordered a product from a reputable online video games store and paid for the product with a credit card. A few hours later, I received an email saying that my pre-order had been deleted as the store claimed they were…
