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Currys PC World KNOWHOW warranty
Hi Some advice please A friend bought me an iPad mini and took at the knowhow insurance costing £79 for three years both as a gift. I have both the receipt and the warranty which was given to me with the gift Currys are saying that they can't help me because the warranty is in the friends name. If I want to use the…
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DFDS Ferry - strike affecting Calais route
Hi I have been in touch with DFDS Seaways and @DFDSUKUpdates regarding the ongoing strike affecting them docking in Calais. Whilst the rest of the operators are now running normal schedule into Calais, DFDS are still not able to berth there. I have not had a straight answer from them as to why, but following twitter…
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Can we charge storage for uncollected item?
We had a lot of issues with Viking Direct, the couriers couldn't find our house but instead of letting us know this they just stated that we weren't in. Anyway after 4 days waiting in and lots of complaining, the item was delivered. We checked it and it was damaged, we reported this and had another 2 dates arranged where…
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Can I reject delivery of goods to have it sent back?
I bought some goods off an eBay shop for my vehicle but have since learnt that they may be cowboys fobbing off poor parts and relabeling it as something else, I have been made aware of an independent website that is dedicated to the dodgy dealings of this particular trader as well. As I am most worried and don't want to…
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Bought a tablet online from PC specialist. faulty 3 times and they refuse me refund.
Hello My name is Mattias and I would very much appreciate some help from you guys regarding a purchase i made in the UK last year. I then moved to Denmark. This is a very long post and i am so sorry for this : Before i bought this I called Pcspecialist to check how my warranty would be upheld if i moved to Denmark. I was…
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Not fit for purpose, Comapny wont respond
Hello, I'm new so bare with me Firstly everything about what I am about to type I know I shouldn't have done and I would have happily chastised for doing the same I bought a bespoke security shed and had it supplied and fitted by the company, they advertised it as 30 years in the trade, experienced craftsmen, best timber…
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Hairdryer
Hi there My brother recently bought me a GHD hairdryer from The Variety Store and he put the wrong address on it, but the right name (I know I know he's a pain!) DPD have proven delivery with a name, time and GPS co-ordinates I went round there twice and they have denied all knowledge Contacted the Variety Store and they…
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PC Specialist Fusion T Laptop - refusal to repair/replace/refund
Hi everyone, * What did you buy? A PC Specialist Fusion T laptop * When did you buy it? Initially about a year ago (still under warranty), however the screen cracked from the microphone hole, a button fell on and the casing was poor so my insurer repaired it (PC Specialist said the wouldn't be able to do anything). So I…
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online order not delivered,costs incurred
hi,hope someone can help with this. I ordered a 5.6 metre RSJ online which came with free delivery.It was ordered and paid for by credit card on 30th June 2015. I had an e-mail saying it was dispatched on fri 3rd july for delivery on monday 6th july. After contacting the seller because the rsj did not get delivered i was…
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carpenter didn't do work, now struggling to give deposit back. any ideas?!
Good afternoon everyone, many thanks in advance to those who read and answer this post, but we are looking for some advice from those either in the know or those who have experienced the same. Last year, a local, reputable carpenter gave an estimate for a built-in wardrobe and provided us with a written quote. He asked for…
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Problems with Homebase and Faulty Goods
We bought our kitchen and appliances from Hombase back in January 2014. We bought an oven package which included oven, hob and extractor. At the time of purchase, they tried to fob us off with extended warranty, we said no because under the Sale of Goods Act you are covered up to 6 years if items develop electrical faults.…
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Faulty Used Car Refund.
I purchased a used car from a car dealer on 30th May with 30 days warranty. a few days after purchase I got an error of "faulty fuel injection system" so advised the dealer who told me "This fault message can,more often than not,be cured by using a diesel injector cleaner in the fuel" Come the 29th of June while on holiday…
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Groupon refund?
I bought a Groupon deal in June to get my car aircon regassed at a local garage. I've rang the garage on a weekly basis since but the offer has been popular and they only have limited slots available to carry out the work. Unfortunately we haven't been able to find a mutually convenient time to have the work carried out.…
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About to go to small claim court, am I in the right?
Hi All, I have been trying to negotiate with a company that are unwilling to cover the costs of a bank charge that I only incurred as they did not meet the published time scales in which they should have added funds to my account. A the fund were not there, I hit the overdraft and was charged. According to the consumer…
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Kedem cosmetics
I rashly purchased £500 worth of Kedem cosmetics at the Ideal Home Show. The cream had an adverse effect on my skin and I've spent some more money trying to correct the problem. I purchased duplicates which are all still unwrapped in boxes and cellophane. Ive tried ringing and emailing Kedem to ask for a refund. They will…
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shower enclosure farce
hi there, I was hoping for some advice on further action to take re: a shower enclosure I have bought that has taken 3 months and still isn't fitted. I bought a well known brand of shower enclosure on line from a reputable company. It wasn't cheap at almost £600. When the plumber came to fit it he couldn't mount one of the…
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Hot tub rental - faulty
Hi everybody, I rented a hot tub over the weekend for a small celebration. The rental was supposed to be for three full days - dropped off on the Thursday evening and picked up on Monday. When I went to switch the hot tub on to heat the water (which takes about 12 hours) on the Friday morning, it didn't work. An error code…
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Sketchers Leaking first time worn
My da bought a pair of Sketchers from Schuh and the first time he wore them one of them leaked in the top at the laces. He took them back to Schuh as they are not fit for purchase and they said they were fashion shoes so there not to be worn in heavy rain! This seemed odd as only one of them leaked. He then contacted…
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Faulty Product - 'consequential' damages?
Hi, I bought a rucksack to use as cabin baggage. The bag weighed no more than 6kg when packed but it ripped open when I got to the airport. A new bag was quite expensive in France so I bought some needles and thick thread to fix and reinforce the bag, which worked. I know I'm entitled to a refund as the bag was faulty but…
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Parcel problem
Hi , i had a parcel delivered to the post office which they refused to accept and sent the item back to the sender on the 7th July, however the item still hasnt gone back to the sender and they wont send a replacement untill they recieve the item back. But royal mail are saying they know the item is on its way back to them…
