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Who is legally responsible for my order?
I've got a faulty product which needs returning for a refund on the grounds that it broke after just 5 weeks. Basicly it wasn't fit for purpose as advertised. Anyway on calling the company I bought it from, they informed me that they can't authorize a refund because the item, although purchased from their website on my…
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Whose contract?
I hope someone can assist urgently. A car was bought by person A using B's money. It was paid for on B's debit card and cash. B instructed A to purchase the car for them because B could not. The seller, C, knew the car was for B and filled the V5 on B's name. However on the invoice it states A's name. The car and insurance…
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A holiday ombudsman?
Hope somebody can help please, I booked my honeymoon through A1 travel roughly 10 days before going on said honeymoon after the wedding. I called up and quoted the ref number for said hotel and booked it. It wasn't untill 6am ish before flying to Rhodes that I noticed the hotel was a different hotel, we booked for mitsis…
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"going there anyway" delivery service failed
to cut a long story short I used a website to have a sofa moved. The website allowed me to post the job for drivers to bid on the delivery. I accepted a bid from a driver who collected to the sofa without a problem however instead of delivering the item properly he just left it in the front yard. The area is dodgy and…
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Retailer refusing to refund money
I purchased a memory card and an adapter from MyMemory on 26 June 15. I received the adapter but I still have not received the card. I contacted them and was told the card is in the post and I can only get a refund if the parcel is assumed lost from 20 July 15. I want a refund now because I have waited two weeks for this…
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Ryanair slow refund?
Hi I had some flights booked to Faro with Ryanair. However they made significant changes to the times of departure and as such agreed to refund fully to the tune of around £900. The only problem being that the CC I used to book this was closed and no longer in use. They have a process to refund via cheques which they said…
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Consumer electronics item broken in 2.5 years - retailer refusing repair
Hi I purchased an AV receiver from Peter Tyson about 2.5 years ago for £217 via Amazon Marketplace. (In case you don't know, an AV receiver is a box you plug in various media devices like a set-top box, Apple TV, games console etc, and connects to your TV and a set of speakers, basically to allow you to choose which thing…
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Waitrose: how to escalate complaint
Here's a post I never thought I'd need to write... even the best companies can slip... I've had some major issues with an online order from Waitrose, and I've made a complaint. I received an automated response with a number, but they are not replying to the complaint. I'll give them a few more days but then I I'll have to…
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Mattress returns & price-gouging
Hello! So a week ago my elderly mother mentioned that she was going to look to buy a new mattress. I said not to go ahead with it right away as I figured that mattresses, being a somewhat infrequent purchase, might be an area in which that infrequency is exploited. Nonetheless she visited a local bed/mattress store a few…
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Hotel Deposit - "Taken Over - help
Hi, We're going to a wedding soon and the mother in law has paid a desposit (I'm not sure by what method) of £100 for the rooms. Apparently the "new owner" rang her and stated the previous owner has kept her deposit and no longer runs/owns the hotel and now she must pay again to secure the rooms. We dont know if this is…
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Office shoes
I bought some toms in the sale 3 weeks ago from office shoes. I've obviously worn them but on one of the shoes the fabric is coming away from the sole, the other shoe is fine. I've contacted them on Twitter and they say because I have worn them I can't exchange them for another pair, surely three weeks age and the fabric…
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Anyone heard about Unfair Contact terms 1977?
Can anyone help? I bought a Lenovo laptop from PC World as a business laptop. It would not switch on one morning after 15 months. I complained that neither had it lasted a reasonable length of time or that it was fit for purpose. They replied stating my statutory rights excluded as I was a business customer under the…
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Independent Tyre Garage Damaged Car
Hi, last Friday on my way home from work I got a puncture in one of my tyres, I immediately went to the nearest puncture repair garage to get it fixed as i was in a rush and was about to set off on a long trip for the weekend. While the tyre fitter was jacking my car he jacked it in the wrong location causing the side…
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Vinyl laid wrong, in my opinion
Hi, I have a potential issue with a tile effect (sheet) vinyl that I have had fitted in my kitchen. Needs a long post to explain it if you have the time to read it. I mentioned to the fitter that it looked odd as he rolled it out, but as I've never had a tile effect vinyl before I assumed it was my eyes playing tricks.…
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Parcel value below gift limit (£20), but Fedex still send customs invoice for £26?
Hi I bought a speaker for $31 US (£20) and the seller sent it as a gift from the US to UK via Fedex. It arrived in a few days and then Fedex sent me an invoice via "Control Account" for £26.09 a few weeks later. I have parcels sent from the states all the time and I know there's no VAT or customs charges for any value…
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Parking Voucher via Amazon
My Father in Law bought a voucher for a meet & greet parking at Manchester airport via Amazon. The company is National Airport Parking. 1. They cancelled his parking meet and greet with less than 24 hours before his flight. 2. He contacted them for a refund 3. They told him to speak to amazon 4. Amazon have offered him a…
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Item Returned But Still No Refund
Hi, Its my first time posting .Just over a month ago I bought a pair of shoes from an online store,when they arrived I tried on one and realized it was too big .I followed the returns policy,packaging the shoes well and filling in the returns card .I sent the shoes back by a signed for service courier so it could be…
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Ordered one item charged for two.
First of all, hi. Last Friday I ordered an overlocker from an established firm over the phone. I've used them before so wasn't concerned about giving them my info over the phone...at the time. The overlocker was £184.99 with a super 10% off which meant it was actually £166.49 after the discount. I had been saving up for…
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Post office complaints and compensation
I recently sold and posted 5 items on eBay. Not one of the items have arrived with the buyer. I just sent the items with a 1st class large letter stamp as it's what the post office staff member suggested. I now not only owe eBay nearly £100 in refunds, have 'lost' the 5 items I sold, and paid postage for it to go nowhere!!…
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Free mediation when you don't follow Pre-Protocol?
I want to take a company to small claims court for around £700. The pre-protocol seems to say that I am required to try and settle out of court through a mediation service before filing my case. This looks to cost me £100 for 2 hour telephone mediation. However, it seems that almost all small claims cases go to FREE…
