Hotel Deposit - "Taken Over - help

Knopfler

Hi,

We're going to a wedding soon and the mother in law has paid a desposit (I'm not sure by what method) of £100 for the rooms.

Apparently the "new owner" rang her and stated the previous owner has kept her deposit and no longer runs/owns the hotel and now she must pay again to secure the rooms.

We dont know if this is the company going bust and all I can say is exactly as above. :mad:

Can anyone advise on this?

Knopfler

bod1467

If you need to pay again, pay again. But do a chargeback for the original transaction so you (she) is not out of pocket.

Knopfler

Sorry....how would a charge back work? I'm not familiar with doing that....

unholyangel

2 things you need to find out...

1) what payment method was used
2) who you booked with and whether they still operate the hotel under new directors or whether the entity you entered into a contract with has sold their assets to a third company.

The T&C's should have stated who it was you were entering into a contract with.

wealdroam

Knopfler wrote: »

Sorry....how would a charge back work? I'm not familiar with doing that....

It's very similar to Section 75 that you used with Simply Electronics, but it only works if the money was paid by card.

Have a read of MSE's Chargeback article.

pendragon_arther

I was always given to understand that if a new business takes over an old business it also takes on any liabilities too.

unholyangel

pendragon_arther wrote: »

I was always given to understand that if a new business takes over an old business it also takes on any liabilities too.

Generally yes. However if the new business have simply bought assets (rather than the company itself), then generally no liabilities will pass to the new business.