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Scooter Woes - expert eyeballs and advice needed
Hi, Looking for some advice please! I recently purchased a little Piaggio MP3 scooter, with the intention of using it to commute to and from work. Before taking this step, I was getting the train and using my company’s interest free season ticket loan scheme to spread the cost. I happily commuted for a few months, and then…
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Kitchen Woes
Hi Everyone. I've been having an issue with a kitchen supplier that I would really appreciate some advice on. Apologies if this goes on a while. Early in May I ordered a kitchen from a large retailer (no name at the moment, as I'm trying to keep this amicable). The kitchen arrived quickly and we checked the items against…
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Ombudsman compliant
Not sure if this is the right place for this post, if not can a Mod move it please. We made a complaint about an insurance claim we had refused by our insurers to the insurance ombudsman. It concerned some damage caused to our UPVC window frame from the sun reflected by a concave mirror, insurance company said it wasn't…
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Do I have a case for complaint or am I overreacting?
Hi, I have just joined this forum after lurking for a while, and could do with some advice. I apologise for the length of the post in advance! I regularly use the Formula 1 Autocentres for little things with my car. Never had a problem with them until recently. I went to get my aircon re-gassed in early June, and the guy…
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Holiday help!
I booked a holiday two days ago and paid a deposit of £300 for a £950 trip. The following day I received my documents only to find we are a young family of 4 and have been allocated two separate rooms. I called the company and customer services were calling me back - three hours later I called them 29 times with no answer!…
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Return Item Purchased Online
2 weeks ago I purchased a pair of walking boots. I've only worn them 3 times and the soles have started to come off. I purchased them online (Millets) so I have emailed them with photos asking them how to return them. They have replied that they would like me to go to one of their high street stores to return. This is very…
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Can they ask for money back.
I did a big order with yankee candle last week. I saw the transaction in my bank as a pending one with the yankee name. My account amount was lower by that amount, I got the order on sat so the money should be out my account. I go to log into my bank account and low and behold my money has jumped right back up by that…
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Heating Engineer - Unexpected Call out Charge
Hi, Following a problem with our boiler we called a few heating engineers to come out and quote us for a repair. Two different engineers have quoted just fine and that's that but one other engineer has since sent me an invoice for £50 stating call out quote fee. I found the person on checkatrade.com and he has very good…
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Part Cash / Part Voucher Returns
I recently made a purchase in Marks and Spencer and paid £125 in vouchers and £73 on my credit card. The purchase was for two suits and i returned one of them (£99) The return turned into a real issue for Marks and Spencer as they insisted that they would only refund me in vouchers and not the £73 credit cart element. It…
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PSU failure, under warranty but only offered less than 50% refund, help
Hi, I am looking for some help. I bought a XFX 750W PSU just over 3 years ago and recently it died after working well, has a 5yr warranty. I contacted Ebuyer(who I purchased it from) and they said they only cover upto 2yrs warranty and I would have to contact XFX. I spoke to their advisor who referred me back to ebuyer,…
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Orange phone contract opened in the wrong name
Hello all. Hope this is correct forum. Yesterday my father in-law told us that somebody has opened a phone contract with Orange on his name. And he's been paying the bill for nearly 2 years. As he had 2 phones and thought it was for the other. But turns out the other phone was on mother in-law's name. Where does he stand ?…
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Argos defective vacuum cleaner
Hello, on the 12\05\15 i purchased a VAX vacuum cleaner from my local Argos store. I set about cleaning yesterday to find that the brush roller had seized up, the drive belt was starting to melt, there was no suction whatsoever & it made a loud screeching noise when switched on. I took it to the Argos store today with the…
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Refunded but no collection of wrong fridge freezer
I have had a refund from PayPal for a Fridge Freezer I purchased from InStock Appliances.They delivered a black unit instead of the cream one I ordered. The company, who now appear to have stopped trading, have been truly shocking to deal with (see more on the Praise Vent & Warnings section in the MSE Forum) and many…
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Can I get my deposit back on Log Cabin?
I ordered a log cabin from a local company and paid £2500 as a deposit (half of the total cost). There was a six week waiting period as the cabin came from abroad. About a month later I had to cancel the order as the Council would not allow me to site the cabin. I phoned the company and they agreed verbally to return my…
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section 75 cover
Hi to anyone reading, I'm looking to pay for a hotel stay for myself and partner, and two kids, the hotel being in Corfu. The company whose website I have been looking at is based in Corfu (they appear to be an idenpendent booking company selling or acting as an agent for hotels on Corfu). As expected they are offering the…
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Builder abandonment - how to protect myself now if it goes to small claims?
Hi all, First time poster and really hoping someone might be able to give some advice please as this is brand new territory for us! Sorry if this is too long... Our builder abandoned our project on July 1st after we paid him 80% of the costs of the original quote (>£30k) having completed significantly less than 80% of the…
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Consumer Rights - GWR strikes
Morning all, We're due to fly into UK on Thursday night, where we have late trains to Bristol (for accommodation) and 2 return journeys to Cardiff (for the Ashes) already booked. The RMT/first great western strikes will significantly hinder our plans and makes the travel either extremely unpleasant or means realistically,…
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Amazon price glitch - do they have to honour ?
Hi All , Please help. On Saturday amazon had a few price glitches and a few of us nabbed a great bundle of furniture for half nothing. Today I got an email saying items have been dispatched. I want to know can the supplier still cancel the order even tho its been dispatched and what can I do if this happens. Thanks Mrsaof
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Jessops Passport Photo Issue
I recently had some Passport Photos taken in the Shrewsbury branch of Jessops at the cost of £10. I paid by Debit Card in store. I took said photos with me all the way to the Passport office up in Liverpool as we're going away in 10 days time I needed a quick Passport. At my allocated appointment I was informed that the…
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Where to report use of 084 number
I rented a car from Hertz over the weekend and encountered a problem which left me stranded for around 4 hours on Saturday morning. My anger and frustration weren't helped by the fact that the only numbers provided by Hertz for customer support are 084 numbers - which my mobile operator charges 40p a minute to call. Having…
