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Currys tv!
I got a 50" tv as a wedding gift 12 weeks ago. This weekend it became faulty so phoned currys, they said that's fine bring in it to my local store and they will send it to be fixed. Took it in today and because its an end of line product, they don't have the parts to fix it. (they don't actually know what the fault is!) .…
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Voucher code used in error now company asking for further payment
I recently made a substantial purchase via an online garden centre and saw a vooucher code on the home page for £20 off. I used the voucher code on checkout. I hadn't read any terms attached to it but the website accepted it and so I thought nothing of it. The company accepted payment, delivered my goods and then a few…
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Low quality item bought online, seller refusing return postage
I bought an item online (not Ebay / Amazon). The item is extremely low quality and I'm rejecting under Sales of Goods Act. The store is telling me to return for a full refund which I want to do, but store has refused to pay returns cost. I know the law states they have to pay. If they continue to refuse, am I able to…
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Help with Damaged Goods
Hi Wondering if anyone can help. At the beginning of April we ordered a garden furniture set from Esprahomes that we were told would be delivered end of April. This time came and went and then we were told there was a delay from the manufacturer and it would be may. Again this time came and went. On june the 15th we were…
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Returning faulty pool
Hello. I brought a 10ft swimming pool 7 days ago from b&q but have found it to be faulty as it is letting air out rapidly. Stupidly the wife lost reciept. I understand with a bank statement i should be able to take it back. Question is should i still get a full refund?
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Samsung repair
Hi I sent my Samsung galaxy s3 in for repair, sent it to Samsung. It was in working order when I sent it in and took a video of this for proof in case it comes back not working as I have had problems in the past with Samsung repair service. It was the battery port which wasn't working and I told them this. After about a…
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Panasonic washing machine
Hi I wonder if anyone can help me. I have bought Panasonic washing machine almost two years ago and it broke for the third time! All three times same fault something gets sucked in between drums last time it was repaired one month ago repairs took 3 weeks! And it was screw that came off from washing machine. Is there any…
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Daisystreet.co.uk - Advice please
First I'm going to tell you all to stay clear of this site!! I placed an order for a few jumpers and tops from this website last Thursday, paid by credit card as I didn't have enough to cover in my Paypal account. Payment was taken twice, have tried contacting them but to no avail. No confirmation emails from the company…
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Royal Mail
Hi Hope I have posted this in the right place, not been on here for many years. I would really appreciate some advice. I paid the final instalment of our holiday in vouchers (£60) and the company advised me to get it signed for in case it went lost. I sent it first class signed for with Royal Mail (£1.73). You guessed it,…
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Amazon kindle
My kindle has broken within its 12 month warranty period so I contacted Amazon who said they would send me a replacement. I have just received the replacement and it's a refurbished kindle not a new one. Are they allowed to do this?
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Victorian Plumbing - Bad Service
Victorian Plumbing - Poor Customer Service Ordered a £900 shower unit and the tray is faulty. Emailed last week to inform them. A week has past and Victorian Plumbing has still failed to do anything about it. Left with builders hanging on waiting to progress with my extension as I can't get even get an answer from them as…
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Buying goods from online companies that are categorised as dormant
Hi All I've just part exchanged my golf clubs (the exchange hasn't happened yet but I've paid by bank transfer for the difference direct into the companies bank account). Trustpilot seems to have about 450+ reviews and gives them 5 stars and I checked to see how old and trusted this website was via 'Scamadvisor'. They…
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Faulty vehicle
Hi, We recently purchased a camper van from a dealer, vehicle is an import with a brand new conversion. We paid the deposit in March on a credit card, due to complications with the vehicle registration and Vosa inspections, we were not able to collect the vehicle until mid June at which point we paid the remaining balance…
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Mighty Deals avoid like the plague
In April Mighty Deals had the Debenhams half price voucher deal. I've brought from them in the past despite peoples warnings until I got stung myself. Myself, other half and parents all bought one each. I was lucky that i paid by paypal and they didnt. On the last day or day before last we all redeemed or claimed the code.…
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Can you refund something you bought at full price then buy it straight back in sale?
Hi,does anybody know the law around returning an item bought at full price and buying it back now it's in the sale?
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AO refuse refund of faulty new washing machine
Bought a Bosch WAQ283S1GB on 29.06.15; delivered 30.06.15. Faulty from the first wash. Spin speed is 800prm at best not the 1400rpm it claims to be - washing is wet. Noise is so loud that unable to be in the same room when it's on spin. Phoned AO and asked for a full refund. They refused and offered an engineer visit. Said…
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currys pc world knowhow warranty URGENT HELP PLEASE
Hello I need some urgent advice A friend bought me an ipad mini with wifi 3 years ago from Currys Pc world and he purchased the 3 year warranty/insurance. My ipad has been working fine until last weekend when I had to take it back to the store with the the receipt and insurance. The problem it just turned itself off and it…
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Anyone used SMD Credit Solutions in Liverpool for Debt Recovery?
Hi has anyone ever used SMD Credit Solutions based in Liverpool for debt recovery. I have a small claims court judgement awarded in my favour and haven't been paid, I received an email from SMD offering their services. They claim they found my case through looking at the daily court listings so I rang them up, they appear…
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Harveys Sofa - terrible quality
Hi, I have has my 3 seater sofa and 2 seater sofa bed from Harveys now for approx 9 months. The quality of it is awful, the material clicks, is really thin and the cushions have lost their form also the mechanism on the sofa bed is faulty. what are my rights? I am in a finance agreement, will I get my payment back if I…
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Claiming back phone bill costs from a bank
Hi, just wanting some advice. I went abroad on holiday and my debit card didn't work on two occasions. I informed the bank that I was going abroad and on both occasions I was able to use a secondary card on the same ATM machines. I spent in total over 150 GBP ringing the bank to resolve the issue and they refused to ring…
