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cost of returning goods when cancelling order
I have recently made an online purchase that I decided to cancel as soon as it arrived and and I had a look at the items which I found unsuitable. I have contacted the sellers the same day to let them know that I would like to cancel the entire order. Before ordering form them and when reading their terms and conditions…
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Europcar Spain/Jet2 advice needed
ADVICE GREATLY APPRECIATED; we recently holidayed in Spain and rented a car through Jet2 (who we had flights with). We have previously booked direct with both and had no problems. When we arrived in Spain, Europcar told us that we had booked a Smart car- we are a family of 4. We disputed this but our paperwork did not show…
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Subscription box cancellation after renewal
Hi, I subscribed to a monthly mystery box called MyGeekBox which renews every month. However, I only wanted it for one month, but forgot to give them 72 hours notice as per their terms and conditions. I've been charged, but they haven't yet sent the boxes out, and probably won't for a while. I asked them if I can cancel my…
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Samsung Galaxy Rip Off
....well I feel ripped off... I set up a new plan with EE and got myself a nice new Samsung Galaxy 5 phone. After about a month the battery cover flap fell away... I say fell because I wasn't pulling on it. I have been in contact with Samsung via Twitter and the best they can do is send me a jiffy bag to send back the…
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Refundable Deposit?? Issues
Hello, I have an issue with getting a deposit refunded. I placed a deposit for a surgical spot, which was refundable, if they received the cancellation within 5 working day of the consultation. I called them the day after and said upon reflection I do not wish to proceed and asked for a refund (this information has been…
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Yodel parcel missing
Hello! I'm not sure if i'm in the right section but this one seemed the most valid so here goes. Please move my post if there is a more fitting board. My partner has purchased a piece of electronic vaping kit from a lady in the Netherlands. She has paid £300 via paypal. The person has sent the parcel and gave us a copy of…
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Faulty sofa
Hi there, I'm a claimant against a sofa furniture company, due to the goods delivered not being as those in the store (ie filling being soft as opposed to what they claim on their website "brilliant support"). I have agreed for mediation. I have asked that all communication be done in writing. However, now they are calling…
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Implied acceptance. Supplier shipped at wrong price
A little advice would be appreciated. I placed an order with an online supplier by email and the PO quoted an old price. The supplier provided an email thanking me for my order and advising an official order acknowledgement would follow, but it didn't. I did however get a notice of shipping from them, which I think counts…
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Am I entitled to my money back?
Hi all I booked an ultrasound appointment over the phone at my local private clinic (for an 8 week scan). I was told at the time they needed my card details for a deposit (which I gave them) but that I could cancel 48 hours before my appointment. My appointment is Saturday but my partner's work commitments have changed…
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British Gas Boilers
Hi all a newbie here but can anyone give some advice? I had a new boiler installed by British Gas in Nov 14 paid for on a credit card. Within 2 weeks the boiler had broken down and the engineer who arrived to repair it advised that it was not fitted correctly and did not have the correct installation gaps around it. More…
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Compensation for fitting costs of faulty decking
Having purchased composite decking from a well known DIY store in September last year and having it professionally fitted, (by a local tradesman) the decking is now cracking after less than 9 months. I am awaiting an inspection from the manufacturers and have asked the DIY store to repace the deck. (Their reviews are now…
