British Gas Boilers

jane_babbage

Hi all a newbie here but can anyone give some advice?
I had a new boiler installed by British Gas in Nov 14 paid for on a credit card. Within 2 weeks the boiler had broken down and the engineer who arrived to repair it advised that it was not fitted correctly and did not have the correct installation gaps around it. More phone calls and complaints to British Gas led to site visits and then finally an agreement to reinstall the boiler correctly. However when refitting they broke the test nipple clamp which led to an emergency gas shut off for 3 days between xmas and new year
They have finally come to an offer which i feel is paltry (£350 plus a extra years homecare) for the time spent in calls, emails, letters arranging for people to be at the property for visits, loss of earnings for emergency time taken (gas leak) and no heating and hot water over xmas plus the health and safety issue!!!!!
British Gas refuse to budge and believe they are being generous, have tried the energy ombudsman but they only deal with the supply and feel like i keep coming up against brick walls and would appreciate some guidance please?
:(:(:(:(:(:(
Any suggestions please

tomtontom

Can you itemise your actual losses?

bris

If you don't feel it's enough then put a figure to them. If they refuse then the only way is the small claims court.


For this to be successful you need to be able to prove your losses, loss of earnings, cost of phone calls are included but time isn't, writing letters etc is not a loss.


You need to look at what the law says, not what you think you should get. Right now everything they are offering is a goodwill gesture and they could withdraw that at any time if you keep rejecting their offer. The courts will only help if you prove you have suffered a loss over and above the £350 + the cost of a years cover. They don't like claims they believe excessive when a good offer is on the table and tend to award costs against you for this, so pick your battles carefully.

C_Mababejive

It sounds good to me. Take it and move on..