Returning faulty pool

run_rabbit55

Hello. I brought a 10ft swimming pool 7 days ago from b&q but have found it to be faulty as it is letting air out rapidly. Stupidly the wife lost reciept. I understand with a bank statement i should be able to take it back. Question is should i still get a full refund?

wealdroam

run_rabbit55 wrote: »

Hello. I brought a 10ft swimming pool 7 days ago from b&q but have found it to be faulty as it is letting air out rapidly. Stupidly the wife lost reciept. I understand with a bank statement i should be able to take it back. Question is should i still get a full refund?

If you can provide a proof of purchase, then you should get suitable resolution.

Remember that a replacement is also considered a suitable resolution.

How did the hole appear such that it is letting out air?
If the cause of the puncture is deemed to be 'user error' then the seller has no obligation to provide a remedy.

run_rabbit55

I can only provide a bank statement. Ive looked everywhere for a hole but cant find anything ive read on reviews people have issues with the vale leaking air. It hasn't been used But when the pool was filled the air ring started going down. Looking at consumer rights if its faulty then im reading it as im entitled to refund?

wealdroam

run_rabbit55 wrote: »

Looking at consumer rights if its faulty then im reading it as im entitled to refund?

Yes, if you can provide some proof of purchase.
A bank statement should provide that proof.

run_rabbit55

So if i show them my banking app on my phone? I also brought other stuff in the same transaction so wont show what i paid for it

wealdroam

run_rabbit55 wrote: »

So if i show them my banking app on my phone? I also brought other stuff in the same transaction so wont show what i paid for it

You will have to ask B&Q that.

I can only repeat what I said earlier: "A bank statement should provide that proof".

maninthestreet

run_rabbit55 wrote: »

I can only provide a bank statement. Ive looked everywhere for a hole but cant find anything ive read on reviews people have issues with the vale leaking air. It hasn't been used But when the pool was filled the air ring started going down. Looking at consumer rights if its faulty then im reading it as im entitled to refund?

A repair (unlikely I would have thought), replacement or refund - as determined by the retailer.

OlliesDad

I would say a refund can be insisted upon as it is unlikely acceptance would have taken place yet. Particularly as it was on first use that this issue was spotted.

run_rabbit55

Can u expkain further olliesdad? Whos acceptance of what?

unholyangel

Easy way of finding holes in blow up pools (inner tubes from bike tyres too), submerge it under water (for pool you'd likely need to deflate a little and do it bit by bit). When you sqeeuze and see bubbles escaping.....you've found your leak.


Didnt the pool come with a puncture repair kit? I thought most did these days.

run_rabbit55

Yeah it came with repair kit but thats not the point. It could take hours finding a hole and a right pain to be honest. I dont expect there to be a fault when somethings brand new