Harveys Sofa - terrible quality

Vicky_2777

Hi, I have has my 3 seater sofa and 2 seater sofa bed from Harveys now for approx 9 months. The quality of it is awful, the material clicks, is really thin and the cushions have lost their form also the mechanism on the sofa bed is faulty. what are my rights? I am in a finance agreement, will I get my payment back if I return it? can I return it?

wealdroam

For a start, read MSE's Consumer Rights guide.

But after six months Harveys may well insist that you prove the goods have an inherent fault.

InsideInsurance

Fault on the mechanism is one thing.

The issues of "quality" are much more subjective and are going to be difficult to argue. Even if you do manage to argue about the cushions losing shape it is Harveys choice if to repair, replace or refund and if they do choose refund then they are entitled to deduct from the settlement the use you've already had.

If the material is really thin, why has it taken you 9 months to notice? If you noticed day 1 you could potentially have rejected the goods, particularly if you ordered them online.

Horizon81

InsideInsurance wrote: »

potentially have rejected the goods, particularly if you ordered them online.

The key word being potentially. I'd love to know how many people who buy sofas have successfully rejected the goods due to them not being happy with the finish/quality. I'm sure in this case harveys would say everything is normal. I agree the faulty mechanism is another matter and should be rectified, but rejecting it now or when new, no chance.

orenishi

This happened to my mum and dad, and I think you should pursue it and ask for a replacement.

We have had a leather sofa for years, and mum my mum and dad ordered a new Fabric one earlier this year. It took about 15 weeks to arrive, and once it did, within a couple of weeks, my mum started to notice the fabric quality was poor and the internal lining was completely wrecked.

She called Harveys and they said it had been manufactured in China and so that might be why the fabric isn't up to standard. Bit of a weird explanation. Anyway, my mum and dad went into the store and basically it ended in them being asked they could pick a new sofa. The one they picked was leather and more expensive, but Harveys said they would cover the difference as we had to wait so long for the first one.

This was about 12 weeks ago now, and the new one is due to be delivered at the end of this month. They will take away the fabric one when they drop off the new one.

Think it was quite a good resolution overall from Harveys, and the customer service to my mum and dad has been really good.