Item broken.

NotRichAtAll

Will keep this short and sweet.
I purchased computer parts about 8 weeks ago which included the building of the system, everything arrived and was in order.

The computer case is a bitfenix prodigy case and yesterday i noticed that it was not sitting level, upon investigation i spotted that the plastic base/footing which is held in place by 4 screws and 4 plastic lugs was broken on 1 corner (1 plastic lug) this corner of the pc now looks odd and ugly. My guess is that the components are just a tad to heavy for these plastic lugs to support, hence they break easily

today i take pictures and open support tickets with the 2 companies involved
company 1 (overclockers) that i purchased the system from.
company 2 (bitfenix) who manufacture the case.

both replied overclockers said and i quote their reply

Dear Me,


The base can be replaced but you would need to contact bitfenix who will send a replacement. Its a really quick job - Unscrew the 4 base screws and slide off. Then do the reverse to install the new part.

company 2 bitfenix asked me to resend my pictures as they were over 2mb each in size, this i have done and as yet they have not responded.

My question is who should i be asking for a replacement part Bitfenix or overclockers?

apparently this is quite a common problem and is not limited to myself after googling i am not the only one who has had this happen to them

below is overclockers warrenty terms

8. Warranty
8.1 All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
8.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
8.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the e-mail address or fax number shown below within 2 working days.
8.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the e-mail address or fax number shown below, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.
8.5 You must obtain a returns number for any goods returned to the Supplier and this returns number must be clearly shown on the returned parcels.

visidigi

Looking at this...

http://www.overclock.net/t/1285147/bitfenix-prodigy-has-a-broken-plastic-mount

Seems a pretty common and simple fix. I'd do this over overclockers as a return, purely as your system is built and at least this way you get to use it while waiting for the part to come.

boo_star

visidigi wrote: »

Looking at this...

http://www.overclock.net/t/1285147/bitfenix-prodigy-has-a-broken-plastic-mount

Seems a pretty common and simple fix. I'd do this over overclockers as a return, purely as your system is built and at least this way you get to use it while waiting for the part to come.

Agreed.

Sometimes it is worth enforcing your rights against the retailer, sometimes it isn't.

Given the simplicity of the fix I'd say this is definitely a case of being easier to just deal with the manufacturer, get the replacements and spend a few minutes fixing it yourself.

NotRichAtAll

Yeah i saw that thread too hence why i also raised a support ticket with bitfenix, that is the route i am going to go down.

however in the above case, who should of been my first port of call and who should be sorting the above problem bitfenix or overclockers?

i have also decided to obtain some custom feet ready for the next time the part breaks and i will just swap the whole part out.

thanks