Homebase Bathroom Horrors

Laura_Card

Hi there,

Way back in February my husband and I ordered and paid for a new bathroom from Homebase. Because it was a busy time with the January sale (we'd reserved in Jan) they couldn't fit us in until May for the fit, but we accepted that and paid anyway. At the time we were advised that the fit would take a maximum of two weeks.

After some initial delays and problems with delivery, the fit started two days late on the 20th May. And I am horrified to say - still isn't finished! :eek:

I have since taken a further 3 days (so far) off work and made more phone calls and emails than I care to count to chase this along.

Today was supposed to be the final day to complete the work but, surprise surprise, the stock has gone missing and the fitter wasn't going to arrive until 1pm so there wouldn't be enough time to complete all the work he needs to do.

I'm not sure what my rights are here - they've already said when the work is complete they'll make a 'good will gesture', but actually there have been so many problems (too many to list all of them here!) that I actually think I'd be justified in asking for a full refund (cost us just over £4k including fitting).

Is this realistic? What's the best way to approach getting the max refund? And as I paid on my credit card is there anything I can do with that?

My advice for anyone looking to get a new bathroom is to avoid Homebase!

Thanks in advance for any advice,

Laura

tomtontom

If you end up with what you paid for, then you're not going to get a full refund. You need to make a list of the problems and the costs you have incurred as a result - that's your starting point for negotiation.

To minimise future inconvenience, ensure the goods arrive before the day of fitting. Timing them for the same day is bound to lead to problems.

visidigi

tomtontom wrote: »

If you end up with what you paid for, then you're not going to get a full refund. You need to make a list of the problems and the costs you have incurred as a result - that's your starting point for negotiation.

To minimise future inconvenience, ensure the goods arrive before the day of fitting. Timing them for the same day is bound to lead to problems.

If it was a £4k bathroom it sounds like the fitter might have been from Homebase...which means it IS reasonable to expect them to know their backside from their elbow.