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Buying dirty products
I have bought a booster seat style high chair for my son from Argos today. I went to set it up as soon as I got home to find it was dirty, had bits of food in it, stains and crayons marks. I have contacted customer services who have just told me to take it back to store, but there is a chance the store won't take it back…
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TV developing fault
My son purchased a 48" Celcus 3d tv from Sainsburys in approx 2012/2013. Since purchase it has developed a number of faults, so I contacted Sainsburys and informed them. Their reply is as follows:- So we can fully consider the matter, please send us a copy of your receipt or proof of purchase.He cannot find the receipt…
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TV developing fault
My son purchased a 48" Celcus 3d tv from Sainsburys in approx 2012/2013. Since purchase it has developed a number of faults, so I contacted Sainsburys and informed them. Their reply is as follows:- So we can fully consider the matter, please send us a copy of your receipt or proof of purchase. He cannot locate his receipt…
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Faulty goods bought online
Hi I bought a pool table online for my son for Christmas and when we tried to assemble it on Christmas Eve a piece didn't fit. I emailed the company to advise and got a reply on 29th December asking for pictures which I sent. They replied on 12th January saying they were asking the manufacturer to send a replacement part…
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Can I get a full refund and keep the faulty item?
I bought a coat from FatFace on 16th Dec. The coat was £95 at the time. Later went into the sale for £45 (grrr) but I love the coat so didn't mind. Until today when I found the arm of the coat has a huge hole in it where the stitching has come away at the seam and if it went all the way round the arm of the coat would come…
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Un hallmarked ring and poor service and delays
I would appreciate advice 22 dec To my shock oh took me to buy a ring Found one in pawnbrokers for 475 but not hallmarked and needed sizing Ring sent off for the above Told delay due to xmas and expect return early new year 3 jan collect ring-excited!!! But not hallmarked Was not advised of this before trip to collect. Was…
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H&M and returns
Hi there. I have ordered some clothes on H&M website. They arrived on time but some of the items were too small so I ordered a courier to pick the items back. They have got some silly system that you have to wait between 8am and 8pm weekdays (8am and 6pm saturdays) over 48 hours period so literally I was stuck for two days…
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Harry potter platform 9 3/4 shop
My daughter ordered a Timeturner in a display case from this place ,when it arrived its bloody awful they say its 24 carat plated but it feels and looks like cheap plastic .I returned it for a refund but they are being awkward saying as its jewellery it cant be refunded. It cost £59-99 but would be over priced in a pound…
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Entitled to a full refund
Hi, I purchased a watch from an online retailer in August 2014. In November one of the numerals fell off the face inside the casing so I contacted them for a repair. They told me the manufacturer deals with repairs directly so I contacted them. The manufacturer said the service centre was closed until the new year they…
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Am I right or wrong? Phone case shop.
I went in to one of these pop up shops selling phone cases yesterday. I explained to the assistant I needed a case for a Galaxy S5 Mini and an Ipad Air (version 1) They sold me two cases and I paid by debit card. When I got home and tried to put the phone and ipad in the cases, it was clear they had sold me the wrong case…
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distance selling regs
I purchased from m&s outlet online and want to return items within 14 days free of postage they are refusing to pay my costs is this legal? Their website as no but surely you have the opportunity to try on items and ironically the sizes were an issue ended up buying different suit but same size from their outlet bricks and…
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Help i think i have been conned!
Hello I have just had a new combi boiler installed and the guy was recommended to me by the guy who fitted my kitchen. He told my husband he was corgi registered but once he started the work numerous things went wrong.He said he would be here then he never turned up etc On completing the job he alwayts had excuses about…
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Domestic & General Appliance Cover
Dear All, I'm new here and am after some advice. We have appliance cover for 3 kitchen appliances with D&G, for this we pay around £15 per month. In Nov 2014 our over (which is under this cover) stopped working properly. It works but every now & then it takes an age to warm up i.e. over 1 hour to cook a pizza! so clearly…
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Plumber messed up
We had a plumber in to replace a bath that we accidentally cracked in our rented house (landlord was informed and let us arrange plumber, bath had just emptied and no significant water escaped). The plumber failed to put any sealent on the overflow outlet and there was a gap plenty wide enough to get a fignernail in…
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Refunded For Missing Parcel...Now Being Charged Again?
Hi all, just wondering what my rights are here. I ordered a £300 item from very.co.uk, which I tried to cancel but they dispatched too quickly (for once :p ) The item was then marked as delivered and signed for, but it never came to me. I told Very it hadnt showed up, they asked for proof of my signature (sent them a scan…
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Amazon Seller, Item Not As Described.
I bought a v-support pillow described as a "Slumberdown support pillow" However on receipt it clearly is not made by Slumberdown and is a poor substitute from a mill in Rochdale. I emailed the seller stating my objections to their blatently misleading description and requesting a return label. They replied saying as the…
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uncollected direct debit resulting in reduced credit score
I continued with a direct debit with Anglian Water after they never sent me bills and allowed me to clock up a bill over £1000.! When they finally sent me a letter last August I paid £500 immediately and agreed the rest be paid monthly by upping my DD.! I ' had,' an unblemished credit score and applied for a loan at the…
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Should I send an invoice?
One of the local rags to me has done a report on the Central TV studios and used one of my pictures from my permission visit.! This was done through a mutual friend and he asked if he could send that shot. I said it was fine as long as I got credit for it.! I have only just found out the article has been up for a few days…
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NPower Engineer not turned up
Hi all, I had booked an NPower engineer to come and replace the gas meter in our house (the one we have is so old, it's the clocks type and it's taken me well over a year to get them to agree to replace it). He was meant to be here this morning, between 8am - 1pm. I confirmed it on Friday. Now he's not turned up, and…
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Bed broken after a year of use
Hi, looking for some advice please :) I bought a bed from Next in 2013 (September I think) and paid £500 for it. We got it and built it and the storage drawers seemed quite fragile. After a month or two, they fell apart. I contacted Next who agreed to replace the bed and we decided not to take the storage drawer option and…
