-
PCWorld agreed to exchange item, then ran out of stock, what can I do
Hi Interesting question about the contract formed when you request an exchange: I ordered something from PC World on special offer which arrived in a different colour to how it was described, I had a slight preference for the other colour. So I rang them up and they very efficiently arranged for a courier to come pick it…
-
Is Camper discount legal?
Hi, I have just been sent a 50% off code for sale items at Camper (I would happily share the code but it is one-time use only). However, when I apply the code to my chosen items, it takes 50% off the ORIGINAL SELLING PRICE rather than the CURRENT SALE PRICE. This means if I buy a pair of shoes at the £95 sale price, it…
-
Can I return dishwasher?
Had a dishwasher turn up today from Woolworths.co.uk and it was damaged. I sent them the complaint below but at present they are refusing to exchange my dishwasher We had a dishwasher delivered and it has a scratch and dent on the front of it. Unfortunately due to the fact that our plumbing has been installed without a…
-
Carpet fitter ripped off skirting boards
We had carpets fitted today but the skirting boards have been ripped away from the walls all around our bay window and one of the alcoves. We had just done that room and so I am devastated. I called the carpet fitters as soon as I saw and the manager said it was because we used a "no more nails" glue rather than nails.…
-
Couriers damaged item durning transit
Hi, I'm a small business owner and I've used myparceldelivery.com to send some furniture I made. The item was sent with UPS. My customer took delivery only to find out that the item was damaged. The item is an Oak display unit, quite heavy but and damaged could only be caused by a drop. I reported this to…
-
trasvel money
hi I ordered some travel money and it has not arrived being fobbed of all the ,they don't seem to help because was not insured, keep saying its post office .dose anyone now what my rights are.
-
Expedia - Free Cancelation policy...Not Free!
Hi all, Appreciate some advice from any consumer protection experts out there... I recently booked a hotel with Expedia, as I often do. The hotel I chose had a special feature of Free cancelation advertised before a certain date. It also said 'Pay at Hotel' & credit card details only needed for confirmation purposes. I'm…
-
damaged laptop consumer rights
hi, i really need some advice, I hope this is the right place for this. So bought a £700 plus Toshiba laptop from John Lewis at the end of September, around Christmas time i noticed that it was a bit floppy when opening and closing, after the Christmas holidays, i noticed the the floppy hinge seem to be opening from the…
-
Council non-refund of residents parking permit
I recently had to cancel a 6-month residents parking permit with Bath & North East Somerset Council due to moving home and no longer needing it. The permit was purchased on 2nd November 2014 and so we have about 3 months left on it. I asked them how they process the refund and they have told me that due to Terms and…
-
Sale item..damaged
Daughter bought a crib on Saturday it was in a box when she got home it was damaged on 2 corners. This shop was having a sale of all baby items as they are closing that area of the shop when she phoned they say nothing can be done no refund, no credit. Can anyone help me on the legal end of things where this is concerned.…
-
MASSIVE pants
Hi, I have just bought hubby to be a couple of pairs of silk underpants from a marketplace seller on Amazon. When they arrived we took them out of the packet and they are massive. Naturally, I would like to return them, however when I go to the Amazon managed returns process, it states that my product is ineligible for…
-
unreliable tablet, 7 months old
I bought a 10.1" tablet off eBay 7 months ago and it locks up for no reason, regularly, which makes it useless. Its not a software issue as I've done a factory reset a few times and the result is the same. The seller is difficult as it a Chinese outfit with a UK address for sales purposes. They refused to supply a VAT…
-
Relatively New Watch - Not Fit For Purpose??
Hi I really wasn't sure on an appropriate title for my posting. I hope someone can offer advice. I bought my husband a watch 2 and a half years ago. Many thanks Terrysdelight
-
Washing Machine connected, but now leaking
I bought a washing machine at the end of December and paid extra to have it disconected and connected. I have just discovered where the pipe was connected to the cold water pipe has been leaking. There is an inch of water all under the cupboards. I have contacted the seller (AO) who were very apologetic and are sending…
-
Nutfield Health gym membership
Hi, I cancelled by gym membership online in December by simply cancelling my direct debit instruction. I received an email today wanting £48 (2 months fees) Jan and Feb as I hadn't officially closed it with them and they want me to fill out a cancellation form. I obviously don't want to pay these fees so am I able to just…
-
Returning item to Argos
I bough a Vax Steamer from Argos in March 2014 - ie. about 10 months ago. It will no longer work/create steam. I believe that under SOGA I am able to return it to the shop, but because it is over 6 months old, the onus is on 'me' to prove the fault was inherent since purchase. Questions: * I understand that Argos will…
-
Faulty gas cooker
Hi folks I bought a gas cooker in September 2013. It has a two year guarantee. The cooker wouldn't stay lit if turned down low and was going rusty and the enamel coming off all along the panel near the control knobs. Contacted the manufacturer on 22 Dec and it was finally 'mended' last Friday (30 Jan) I say mended but it…
-
John Lewis: Pixelated TV
Good evening fellow Money Savers. Just over two years ago, I purchased a Samsung Smart TV from John Lewis in Cambridge. The TV was reduced at the time by several hundred pounds. I was reassured by the sales representative that the set would still come with their 5 year warranty which covered "anything" other than…
-
Preloved, not heard from seller
Yesterday I bought a second hand graphics card on Preloved from another member(only just registered), I negoiated a price but as he was based nowhere near me, we agreed he would post it with tracking, he asked for all my details, address, etc and then I sent the money by bank transfer, he said he didn't use E Bay etc.…
-
Ice rink 12 month contract
Hello I am looking for some advice, I have 2 children 10 and 13 who really enjoy Ice skating, so much so that they have asked for a membership pass for our local rink. Having read the terms and conditions I am worried about certain things in the contract and was wondering what other peoples oppinions are. I personally…
