Can I return dishwasher?

Pcmc1984

Had a dishwasher turn up today from Woolworths.co.uk and it was damaged. I sent them the complaint below but at present they are refusing to exchange my dishwasher

We had a dishwasher delivered and it has a scratch and dent on the front of it. Unfortunately due to the fact that our plumbing has been installed without a stop !!!! or isolated valve at the point of connection to the dishwasher I had to turn the water to the whole house off just so I could disconnect our old dishwasher. Once I had checked the delivery I found the damage but the drivers had already left with my old dishwasher. I phoned up your customer service line to make the complaint to be told that someone would call me back to arrange collection and a redelivery. After several hours wait and no phone call I was forced to connect the dishwasher just so that I could turn the water back on for my wife and baby. I then called back in the afternoon only to be told that I now can't have an exchange as I connected it but would have been left without water for over 4 days if I had waited for the replacement. I am extremely disappointed with your company at present and although I feel I have been forced into accepting a discounted price I have ended up with a graded or substandard good. I still want an exchange.


Am I within my rights to demand they exchange it?

bris

Did you accept a discount, get some money back? And why not just fit a blanking nut to the connection.

Hintza

Would it not be sensible to sort out your plumbing?

wealdroam

Pcmc1984 wrote: »

Had a dishwasher turn up today from Woolworths.co.uk and it was damaged. I sent them the complaint below but at present they are refusing to exchange my dishwasher

We had a dishwasher delivered and it has a scratch and dent on the front of it. Unfortunately due to the fact that our plumbing has been installed without a stop !!!! or isolated valve at the point of connection to the dishwasher I had to turn the water to the whole house off just so I could disconnect our old dishwasher. Once I had checked the delivery I found the damage but the drivers had already left with my old dishwasher. I phoned up your customer service line to make the complaint to be told that someone would call me back to arrange collection and a redelivery. After several hours wait and no phone call I was forced to connect the dishwasher just so that I could turn the water back on for my wife and baby. I then called back in the afternoon only to be told that I now can't have an exchange as I connected it but would have been left without water for over 4 days if I had waited for the replacement. I am extremely disappointed with your company at present and although I feel I have been forced into accepting a discounted price I have ended up with a graded or substandard good. I still want an exchange.


Am I within my rights to demand they exchange it?

Your biggest mistake was to tell Woolworths that you connected the thing up.

Why do you think Woolworths might be interested in the intricacies of your plumbing?