TV developing fault

Nicky321

My son purchased a 48" Celcus 3d tv from Sainsburys in approx 2012/2013. Since purchase it has developed a number of faults, so I contacted Sainsburys and informed them.

Their reply is as follows:-

So we can fully consider the matter, please send us a copy of your receipt or proof of purchase. He cannot locate his receipt Should your receipt not be available, we can accept a bank statement showing the amount paid for the television. He paid in cash If these are not available, please let us know how much you paid for the item and further detail on the date of purchase if possible.[COLOR="rgb(65, 105, 225)"]He knows roughly how much he paid, but not the date[/COLOR]

To help us identify this particular television on our records, we would be grateful if you could also reply with the full model number and size of the television.[COLOR="rgb(65, 105, 225)"]He can provide these details[/COLOR]

Do you think they would be able to trace date etc from the TV licensing form he had to fill out in store when he purchased the TV?

frugal_mike

Duplicate post.

https://forums.moneysavingexpert.com/discussion/5168183