-
Return postage on a cancelled order
Hi, I am hoping some one can help me work out where I stand with this. I ordered a SSD through eXpansys rakuten.co.uk shop on Saturday around 1pm and paid by debit card, I changed my mind less than an hour later so emailed to cancel the order, I received an automated response. I tried phoning them but the answer phone…
-
Lenovo are holding my laptop hostage
I posted about this elsewhere a while ago but nothing's been resolved yet so I'm wondering where I stand with this. I bought a laptop from the Lenovo website in mid December. 2 weeks later it broke and I arranged for it to be repaired, which involved sending it to Germany. I was told it would take 10 working days from…
-
Neighbour has a forest
Dear MSE'ers, I need some advice on how to deal with an issue regarding my neighbour's garden becoming overgrown and the issues that have arisen as a result of it. My neighbour's garden is a mess. I have learned that it has been this way for 4+ years now after asking the council for help. I describe her garden as a forest…
-
Acotis Jewellery
Acotis Jewellery is one of those companies that make it as hard as possible for you to get postage costs back when their goods are faulty. It's very sneaky when these companies do not give you details of how to get postage paid when they are at fault, but it is entirely the right of the purchaser to have that cost covered…
-
Delay(30 days) in processing refund after returning rental car
Hi All, I had rented a car from enterprise for a week and when I returned it , they charged me £22. When I questioned they said it's a computer error and then they processed a refund. I had made 10-15 calls to sort this out. They were giving lame excuses an finally did a formal complaint with Enterprise. After 14 days ,…
-
log splitter
Hello ,I bought a log splitter from Machine Mart with a credit card on the 25/1/15.I use it 2 days later and was not very happy with it because it is designed to spilt logs up to 250 mm wide and it doesn't. I phoned the shop and spoke to the manger and he said to bring it back and they will have a look at it. Took it back…
-
Online Gaming Issue
Hi, i play an online game called League of Legends. Now, i have been falsely accused of modifying the game/cheating, i have asked numerous times for them to give me information and evidence for what i have supposedly done - but they keep responding with automated messages. I'm still trying to get a proper response out of…
-
Got scammed & can't claim as I don't have sellers address
A few of us have got recently scammed in an online community where competition car parts are traded. It's a tight community with high trust and I suppose we all got complacent with our security checks. Someone came on offering rare parts and people sent BACS payments to purchase parts. The seller then disappeared. All we…
-
CPMS Parking Ticket - do I need to pay?
Hi, I received a parking ticket from a private firm CPMS Manchedter on 20/10/14. I then received a letter 25/11/14 following it up. I have heard and seen mixed responses as to what I'm required to do. Today I received a letter from a Debt company giving me until 23/02/15 to make payment or it goes to court. I didn't appeal…
-
item out of stock and still waiting for refund
I can't find any info relating to my rights regarding the following issue. Ordered an item (£140, paid on credit card) mid -December for a xmas present, and was told that the colour was out of stock. Offered another colour - that was out of stock, 3rd colour option offered was also out of stock. I was told that the…
-
Topman shoes.
I bought a pair of suedette brogues from Topman just over 2 weeks ago. They're already getting holes in the heels, and although they've been used almost every day, I would say they've had heavy use. I know Topman are mainly fashion retailers, so would it be fair to ask for my money (£29) back? Thanks in advance.
-
Damaged Engagement Ring
Hello, Situation: Whilst travelling around the world with my fiance in Apr 2013, I bought an engagement ring whilst in Hong Kong where I proposed to her (and she said yes). The ring itself was Colour I, Clarity Si, good cut and 1.12 carat on a similar setting to a tiffany ring I found online. I bought it from a wholesaler…
-
Apple iPhone faulty
I have an iPhone 5 that I purchased under a finance agreement in December 2012 directly from Apple. In December 2013 the phone was replaced by Apple because it had developed a charging fault that the battery would not hold sufficient charge to what was displayed on the screen and would automatically shut off. At this time…
-
Faulty coat-Aldi say no return
Hi, I bought a coat in December and a couple of weeks ago the zip just stopped working. I have contacted Aldi who said as it is now outside of 60 days, my coat does not have an extended warranty and can not be returned. Am I right in thinking that I should be able to return this as two months is not a reasonable length if…
-
Faulty Product- No Receipt
I bought pair of shoes from Matalan back in June 2014, paid by debit card and have bank statement but dont have receipt, shoes sole broken and came off, I went to store for a replacement but they asked for original receipt. According to Sales of Goods Act 1979, receipt is not necessary but duty manager told me that he cant…
-
Bought a vacum cleaner from argos, six days ago.can I return it hassle free?
I bought a vax vacum cleaner last week, however I just cant get to grips with it. the suction is so strong, its pulling up my carpet. The quality feels poor, and there is no head for the stairs (its a upright). Even though I have used the product can I return the product back to Argos tomorrow?
-
Part payment with gift card, refund to e giftcard
First time poster - please let me know if I'm doing it wrong! Received house of Fraser gift card as a Christmas gift. Spent card online, bought a range of clothing, paid giftcard+credit card. As with all clothing purchases online, I did not like all items (fit, quality) and sent 2 tops back. Total purchase was still more…
-
Loyalty Points - but no way to use them?
Hi all. I use a site to order the odd chinese takeaway from, and have been using the site since 2011 and have racked up a number of 'loyalty points' from it over the past four years. Initially there was something on the site about using the loyalty points to take money off the balance of your order once you had earned…
-
MAC Make-Up session refund
Hi My Sister and I are travelling to Cardiff for a girly weekend and as a treat I thought I would book us in for a make-up session at the MAC store at a cost of £30 each. It was booked for the 27th of February and I was required to pay the full amount over the phone, which I did by credit card yesterday afternoon. It…
-
KGB/ncrowd deals - advice please!
I bought a voucher from KGB/ncrowd for some flowers from a company called Delightful Bouquets. The voucher expiry date was 14th Jan 2015. On 28th December 2014 I followed the instructions on the voucher. The flowers never arrived. I sent an e-mail to DB's customer service account on 9th January. They failed to respond but…
