Faulty Product- No Receipt

john-bruce

I bought pair of shoes from Matalan back in June 2014, paid by debit card and have bank statement but dont have receipt, shoes sole broken and came off, I went to store for a replacement but they asked for original receipt. According to Sales of Goods Act 1979, receipt is not necessary but duty manager told me that he cant check his own system for purchase and he cant accept bank statement as evidence of purchase.

What should I can do now? what are my options?

Please let me know , Thanks.

shaun_from_Africa

I would suggest that you print out this web page (From Trading standards):
http://www.tradingstandards.gov.uk/cgi-bin/brent&harrow/con1item.cgi?file=*adv0050-1011.txt
and go back to the store and take it with you.
Point out the relevant section then see what they say.

I have lost the receipt. The trader says I no longer have any rights. Is this correct?

No. You do not have to produce your receipt in order to make a
claim against the trader for faulty goods but you do have to prove you bought the goods, how much you paid and when you bought them. Normally this would be the receipt but you could use the delivery note, a copy of your bank statement or credit card statement.

john-bruce

Today I phoned store manager and he told me that this is classed as wear and tear. what a stupid and sick people they are

browneyedbazzi

How much did you pay for the shoes?

How many times did you wear them? In what conditions?

If they were cheap (as most matalan goods are) and you wore them most or every day since purchase then I don't think they are 'stupid' or 'sick' to say that them wearing out is wear and tear. Remember, it's more than 6 months since purchase so it is for you to prove that they were faulty at the time of purchase.

wealdroam

john-bruce wrote: »

what a stupid and sick people they are

This sentence has no place in a discussion on consumer rights.