Un hallmarked ring and poor service and delays

Sarah79x

I would appreciate advice

22 dec
To my shock oh took me to buy a ring
Found one in pawnbrokers for 475 but not hallmarked and needed sizing
Ring sent off for the above
Told delay due to xmas and expect return early new year

3 jan
collect ring-excited!!!
But not hallmarked
Was not advised of this before trip to collect.
Was told the assay office had been closed for two weeks-lie
Was told to take it for a while because they are not going up to london for a week
Told if they have it on a Monday of a week they are going it will be be back to me on a Thursday

19 jan
Return ring to be sent on 20 jan for me to collect on 21/22 jan

Arrange to collect on Saturday 24th
Advised on 24th it isn't back -expected 27th
Ask for compensation-refused. Apparently I got it cheap anyway!

28th jan
Advised it is ready to collect at weekend

1 feb
Go to collect
Shop shut

Had !!!!!! responses to my emails and don't want to go in to collect
But I don't trust them to post it and want to check the hallmarking is 18ct gold


What if any are my rights?
They've offered a refund but I love the ring

wealdroam

Sarah79x wrote: »

I would appreciate advice

22 dec
To my shock oh took me to buy a ring
Found one in pawnbrokers for 475 but not hallmarked and needed sizing
Ring sent off for the above
Told delay due to xmas and expect return early new year

3 jan
collect ring-excited!!!
But not hallmarked
Was not advised of this before trip to collect.
Was told the assay office had been closed for two weeks-lie
Was told to take it for a while because they are not going up to london for a week
Told if they have it on a Monday of a week they are going it will be be back to me on a Thursday

19 jan
Return ring to be sent on 20 jan for me to collect on 21/22 jan

Arrange to collect on Saturday 24th
Advised on 24th it isn't back -expected 27th
Ask for compensation-refused. Apparently I got it cheap anyway!

28th jan
Advised it is ready to collect at weekend

1 feb
Go to collect
Shop shut

Had !!!!!! responses to my emails and don't want to go in to collect
But I don't trust them to post it and want to check the hallmarking is 18ct gold


What if any are my rights?
They've offered a refund but I love the ring

You don't want to collect it.
You don't want it posted.
You don't want a refund.

What exactly do you want?

tomtontom

Is the ring described as 18ct gold on your receipt?
Is the shop still trading, do they normally open on a Sunday?
How did you/ he pay?

mije1983

Sarah79x wrote: »

What if any are my rights?
They've offered a refund but I love the ring

Your rights are for a full refund, to which they have agreed. It all depends if you love the ring enough to put up with the service they give.

But if you don't trust them to post it and you don't want to collect it, how exactly do you expect to get the ring?

Sarah79x

I want to collect it ! Sorry I didn't mean that literally! Just feel like they hate me in there! They are a bit rude
The sunday thing isn't an issue I was just adding to the wider story

Sarah79x

Paid cash and receipt says 18ct

tomtontom

Sarah79x wrote: »

I want to collect it ! Sorry I didn't mean that literally! Just feel like they hate me in there! They are a bit rude
The sunday thing isn't an issue I was just adding to the wider story

You want to collect it and it is ready to collect. Would the simple solution be to collect it?

Sarah79x

Bloody hell wish I hadn't asked ! Great consumer rights forum this. I don't want judgements I wanted to know what rights if any I had

Thanks to mije

tomtontom

Sarah79x wrote: »

Bloody hell wish I hadn't asked ! Great consumer rights forum this. I don't want judgements I wanted to know what rights if any I had

Thanks to mije

You've not been judged, you have been given your options - collect the ring or accept a refund.

wealdroam

Sarah79x wrote: »

Bloody hell wish I hadn't asked ! Great consumer rights forum this. I don't want judgements I wanted to know what rights if any I had

Thanks to mije

I've just re-read your original post to see if there is something we've missed.

You mentioned compensation, and in the absence of anything else I can only assume that you are really asking if you are due any.

It is possible that you should be compensated for the cost of the extra trips to the shop that you have made.

Quantify your losses and put them to the proprietor.

LilElvis

The shop didn't even have to offer you a refund, unless:

It wasn't as described - ie not 18 carat
Or, the shops own terms and conditions state that they accept returned goods.

Not being hallmarked isn't necessarily a sign that jewellery is "dodgy" as a lot of 19th and early 20th century gold isn't marked.