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The AA and Dekra refusing to take any responsibility
long story short Recently brought a new car from a private seller, decided to purchase the aa vehicle inspection (seem to outsource the work to Dekra) to ensure nothing was wrong with the car and give me piece of mind. £180 later the engineer gave the car the all clear with no faults other than two tyres which would need…
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Easy Jet lies
I recently travelled with a large family on Easyjet. Before we flew we emailed customer services to ask if we could buy some of our luggage allowance for the outward journey only. The response was(via email) and I quote, "All luggage is automatically added for the return flight when you book online. If you add your luggage…
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Beware floors to go
In August 2014 we ordered nearly £3000 flooring with an agreed delivery date early Sep. F2G then delayed the floor by a week, and then said there would be a further 4 week delay ("wood still in China"). This was not acceptable and we tried to change the order but were expected to pay nearly £500 more for less wood. We then…
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Argos Bush Cooker...won't refund : (
I bought a Bush electric cooker from Argos York in October 2013. Within a couple of weeks I realized it wasn't heating up properly, the engineer was called out and the base element was broken. Now it is broken again, only heating up half of the oven! I suspect it's been like this for quite a while as it has taken forever…
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new kitchen disaster! what are my rights?
I recently ordered a new kitchen. I debated long and hard if I should have it in white or ivory. In the end I decided to choose hand painted wood in ivory. I also chose surfaces to compliment it. Because it was an expensive kitchen and i was very undecided about the colour I went to the show room and they gave me 9 blocks…
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Can online retailer charge a 'usage fee' for a pushchair they are unable to replace?
I have had to return a pushchair to a major online retailer as it had a fault. It didn't stop the use but it was a fault none the less. I was told that if they couldn't fix they would need to send to the supplier. I was subsequently told they it was not fixable, and 'suggested' I choose something else on their site up to…
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Refusal to refund deposit/part payment for Pram
Hi all, I went to see a pram/travel system with my wife. We left the store and a few months later I called to ask if they had the offer available still. They did, a travel system for £699. When I called I placed the order by telephone, the shop asked for a deposit to secure the item, I paid £349.50. Recently we have had to…
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Window Cleaner - Small Claims Court
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Faulty divan bed
We recently took delivery of a divan bed where the base and mattress were by different manufacturers. On the same day of delivery we reported a faulty draw on 1 base and caster not fully home on the other, a customer service rep came to inspect. A replacement base was delivered, we have a new fault, the mattress overhangs…
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Game Tried to Refuse return
Just walked in to Game earlier to return a headset my son had bought. The headset didn't work with his Xbox, yet others had. The chap tried to say that we should have checked it would work. I told him (which actually was the truth) that I asked the shop assistant at the time of purchase if it would work and that he replied…
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Healthy Pet Club Scheme in vets
I need some advice please. I had to cancel the healthy pet club scheme in my vets after a number of problems. I suffered poor service, increase in prices, I was forced to purchase a blood glucose kit costing me £120, they charged me £15 consultation fee when its a free health club check, then they refused me insulin as my…
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Section 75 questions
I have beauty treatment at a salon and pay beforehand with cc; so have Section 75 protections [cc co is joint and severally liable with the merchant].. Salon injures me during treatment and I sue them. I win. Scenario 1: Salon refuses to pay and not worth sending the bailiffs in as no assets. Can I claim from ccc…
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Chinese Herbailist treatment
Thank you stevenLS and paddyrg. I have been offered just under 25% of the original cost of treatment so as my husband is waiting for open heart surgery and I don't want him stressed I have accepted the offer but in goods not services as I wouldn't put myself through treatment again, I hate pain and being disabled I suffer…
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Help! French Rococo furniture!
Hi all looking for advice! I ordered 2 bedside cabinets from french rococo furniture on the 30th of august , I had problems on the site and someone phoned me to take payment over the phone. I was told they were in stock and delivery would be Thursday 4th September they stated it would be either AM or PM and they would…
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ASDA cancel pre-order without notification and won't honour original price
I ordered a PS4 and Fifa 15 bundle from asda 2 weeks ago for £329 only for the money to be credited back with no contact from asda. When we contacted them about this they said that they no longer had them in stock (even though i had ordered 2 weeks previous with no issues) and refused to allow us to re-order at the…
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First Choice EPC
Hi all, I paid for an EPC through http://firstchoiceepc.com The assessor visited the property and undertook an assessment. Since then he has vanished into thin air, the report has not been uploaded and First Choice EPC are no longer replying to my emails. At the very least I'd like to raise this with Trading Standards but…
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Help - Person using my address
A person who I do not know keeps using my address details to obtain car insurance. Is there anyway I can stop this from happening? I have already logged the details via action fraud and have a crime ref number. I also inform the companies as soon we receive a letter from them but this is always when they are threatening to…
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Who Is My Contract With
Hi all, So quick summary - booked a car via 121carhire.com (a car hire trawler) - booked with Arguscarhire.com. When my booking confirmation came my car rental company was Record Rent a car (I know, I know!). So, they took 91.59Euros at the airport for the fuel (stupid full tank policy). We were told if we returned it full…
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Return but no refund...
Hi all, My first time posting here and I was wondering if I could get some advice. I bought an item from cheapdisabilityaids.co.uk (CDA), but when I received it, it was flimsy and looked nothing like it did in the item description. I decided to refund it and was given instructions on how to send it back. I used this…
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Dodgy builders?
I was speaking to my parents about some work we had done by a builder some years back. They agreed on removing the chimney in the living room and to improve the room for £5,000 but while they removed the chimney they damaged the walls which meant we needed the walls replastered etc and the bill ended up being £10,000. This…
