The AA and Dekra refusing to take any responsibility

steady21

long story short

Recently brought a new car from a private seller, decided to purchase the aa vehicle inspection (seem to outsource the work to Dekra) to ensure nothing was wrong with the car and give me piece of mind. £180 later the engineer gave the car the all clear with no faults other than two tyres which would need replacing before too long. However, on my way home I noticed a hissing noise and another noise when braking, took the car to my local garage the following day who diagnosed two faults with the braking system (£500+ to repair). Complained to Dekra straight away in writing, however they have just fobbed me off saying i'm not entitled to any refund or compensation as their engineer did not report any faults. The AA list what their engineer will check on their website, both parts which are faulty feature on the list.

Can anyone recommend what to do next?

Thanks in advance

pinkshoes

Is it possible these parts could have been fine when checked but failed when driven?

Will the garage write a statement stating these faults would have been obvious during the check?

steady21

The engineer took the car out for a 10 mile test drive and was the last person to drive it before me buying the car 20 mins later. It just seems too convenient that two parts fail as soon as I've turned the ignition on if you get what i mean!

I suppose i could talk to the garage about that! thanks

The_AA_Company_Representative

steady21 wrote: »

long story short

Recently brought a new car from a private seller, decided to purchase the aa vehicle inspection (seem to outsource the work to Dekra) to ensure nothing was wrong with the car and give me piece of mind. £180 later the engineer gave the car the all clear with no faults other than two tyres which would need replacing before too long. However, on my way home I noticed a hissing noise and another noise when braking, took the car to my local garage the following day who diagnosed two faults with the braking system (£500+ to repair). Complained to Dekra straight away in writing, however they have just fobbed me off saying i'm not entitled to any refund or compensation as their engineer did not report any faults. The AA list what their engineer will check on their website, both parts which are faulty feature on the list.

Can anyone recommend what to do next?

Thanks in advance

Hello, this is something that we would like to address for you. Please email the details including your full name and booking number to chat@theaa.com with Reference FOR85314. Kind Regards, The AA