Healthy Pet Club Scheme in vets

SPELLKASTER

I need some advice please.

I had to cancel the healthy pet club scheme in my vets after a number of problems.

I suffered poor service, increase in prices, I was forced to purchase a blood glucose kit costing me £120, they charged me £15 consultation fee when its a free health club check, then they refused me insulin as my cat is a diabetic.

I reported the vets to the British Veterinary Association, whom have yet to reply to my complaint back in August.

I cancelled at the healthy pets club direct a couple of months ago; why demand money now?

Today I got a letter from the vets demanding a payment of £167 as I had cancelled out of contract on the scheme.

Upon reading the terms and conditions on their website, it clearly states you can cancel at any time, and doesn't mention about being charged anything!!

Also when I canceled with them direct, they never said anything about being charged either!!

I thought that the monthly fee of £9.99 was collected by the healthy pet club people not the vets direct?

I fail to see why I should pay this because I had been forced to take my cat elsewhere as they had put his health at risk not just once but twice.

In a pickle and dont know what to do!

All this vets wants off me is money!!

ljonski

Better to post on Pets section, and make it a bit clearer

stevemLS

A quick look at the scheme says exactly what is covered and what is not.

The Blood Glucose test would not be, nor would the insulin, at best you would get a 20% discount or perhaps 10% don the test kit.

It is routine care.