ASDA cancel pre-order without notification and won't honour original price

coxy1234

I ordered a PS4 and Fifa 15 bundle from asda 2 weeks ago for £329 only for the money to be credited back with no contact from asda. When we contacted them about this they said that they no longer had them in stock (even though i had ordered 2 weeks previous with no issues) and refused to allow us to re-order at the original price with release date delivery as before.

Today I checked on their website and they are now selling the bundle again even though we were told that our pre-order from 2 weeks ago was completely out of stock... only now the price is up to £349.

Again I rang the customer service and asked them to re-order the bundle and to honour the original price however they have refused.

Is there anything i can do?

thanks
coxy1234

wealdroam

coxy1234 wrote: »

Is there anything i can do?

Yes there is.

You can buy the bundle at £349.

You might like to read this post:

https://forums.moneysavingexpert.com/discussion/comment/41583528#Comment_41583528

daytona0

wealdroam wrote: »

Yes there is.

You can buy the bundle at £349.

You might like to read this post:

https://forums.moneysavingexpert.com/discussion/comment/41583528#Comment_41583528

Just to add to this but I believe contracts are only formed when the item is "dispatched" and not necessarily when payment is taken.

So IF they haven't dispatched, then no contract was formed.

Buzby

Your only vald complaint was if they held on to your money. As they refunded it promptly, you have no chance of forcing them to comply, sorry.

lucy03

coxy1234 wrote: »

I ordered a PS4 and Fifa 15 bundle from asda 2 weeks ago for £329 only for the money to be credited back with no contact from asda. When we contacted them about this they said that they no longer had them in stock (even though i had ordered 2 weeks previous with no issues) and refused to allow us to re-order at the original price with release date delivery as before.

Today I checked on their website and they are now selling the bundle again even though we were told that our pre-order from 2 weeks ago was completely out of stock... only now the price is up to £349.

Again I rang the customer service and asked them to re-order the bundle and to honour the original price however they have refused.

Is there anything i can do?

thanks
coxy1234

I'd purchase at the new higher price and then send a nice letter to ASDA saying you're a bit disappointed that they'd offered a lower price and then withdrew the offer. You can't do anything legally due to when contracts are formed but their customer services team might send a little something as a goodwill gesture.

neilmcl

Or you could wait a week or two until the next, cheaper bundle is announced. These bundle deals are coming thick and fast so I'm sure it wont be long until you can a similar, if not better deal.

neilmcl

neilmcl wrote: »

Or you could wait a week or two until the next, cheaper bundle is announced. These bundle deals are coming thick and fast so I'm sure it wont be long until you can a similar, if not better deal.

And just one day goes by - http://www.hotukdeals.com/deals/ps4-fifa-15-ut-edition-329-99-delivered-with-code-hmv-2005648

notanewuser

They probably think you were buying it to sell in for a profit (who needs 3 PS4s and 3 copies of the same game?!). Good on them.

Johno100

notanewuser wrote: »

They probably think you were buying it to sell in for a profit (who needs 3 PS4s and 3 copies of the same game?!). Good on them.

Where are you getting that from?

shaun_from_Africa

Johno100 wrote: »

Where are you getting that from?

I'm not sure but I think notanewuser may have read this bit of the opening post:

(even though i had ordered 2 weeks previous with no issues)

and thought that it meant that the OP had ordered 2 bundles, weeks previously.