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Go Outdoors - Where do I stand?
Hi, Hopefully someone can help to clarify where I stand with regards to a tent I bought from Go Outdoors. I will paste in my initial email to there customer service and there reply, hopefully this will contain all the information needed. My email: Could you please tell me where I stand with regards warranty for the Voyager…
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John Lewis - returning a tablet?
I purchased a tablet online from John Lewis. I collected it today instore. I do not like it and want to take it back. Their returns policy is not entirely clear, it says: Terms & conditions If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 90 days of purchase If you return…
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New DFS Sofa won't fit in my house! Consumer rights?
Hi there, I'm wondering if anyone can help me in this. We ordered 2 new DFS sofas a month ago. We have a small house so we deliberately focussed on size. We went into DFS (Taunton) and spoke to the sales staff about a specific sofa (Heath model). The sales reps reassured us and even said that the sofa's arms could be…
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Wren Kitchens - Give me my deposit back
Anyone else had problems with getting their deposit back from Wren Kitchens? My mum who is 78 visited Wren Kitchens to have a look at the range and ended up purchasing a £13k kitchen there and then paying a 10% deposit of £1300. After she left she realised that might be paying too much and rang them to say she wanted to…
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Easy jet travel voucher
Hello all, I recently had to cancel a flight i'd booked with easy jet due to conflicts in Isreal. However when I cancelled they offered travel vouchers to the sum of my flight. I was just wondering if anyone knew whether these had to be spent by me and only for me. And whether I can split the amount to various trips. This…
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Living social & vodka tzars!! Naughty
HI, I bought a deal on living social for a vodka tasting for 2 people costing £47 I redeemed the voucher with vodkatzars. I got an email last Thursday saying the tasting booked for Sat 11 Oct in Leeds has been cancelled no chance of rescheduling, do not contact vodkatzars they do not have the facilities to answer emails…
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20 month old TV - loss of functionality – what can I do?????
Hi Experts, On the 30th of December 2012 I purchased a Samsung TV from Currys website for home delivery using a Credit Card. Today (20months and 18 days later) when I turned it on, none of the HDMI ports are responsive. I have gone through all the basic remedies i can think of (changed cables, checked cables and Virgin…
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Consumer refund rights with debit card that has a 'void' signature panel...
I just had a pretty terrible experience in H&M wherein they refused to refund items I bought less than 24 hours ago due to the signature panel being worn away from my debit card revealing a 'void' symbol. I accepted store credit in this instance which I regret somewhat, but as I have more clothes to return over the weekend…
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MSE News: Doorstep cancellation rights reinforced following landmark court ruling
The legal right to cancel 'doorstep' contracts has been reinforced following a landmark Supreme Court ruling... Read the full story: Doorstep cancellation rights reinforced following landmark court ruling Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works,…
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Is This Company Legit? (and where's my cardi!?)
Hello I rather rashly ordered a cardigan from this company via an American FaceBook Page called Stylish Guru. http://fashionusshop.com/pages/contact-us/ I say rashly because I remember thinking at the time that I'd never heard of them, and their website seemed a bit dodgy - really hard to find if you don't go via FB. Money…
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free mattress with bedstead
Hi. Just recently bought a bed from benson for beds from their shop. A free mattress was advertised with the bed. Bed was delivered last week but no free mattress. I went into the shop today, and the store manager says when asked where is my free mattress, she said I said no to the FREE mattress as it could only be…
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My rights after paying deposit and company no longer contactable
My enquiry is about loss of money from a company that is now uncontactable, likely out of business. Earlier in the year I purchased a 'G and Teatime' voucher for myself and my mum for an afternoon tea after previously doing and enjoying the experience with friends. We were booked in for a June date but recieved an e-mail…
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"expectation"
my first post so forgive me if been asked a million times . i read here and bumped into it before and even asked the local trading standards about it (their reply was vague to the extreme) we have a rule where things sold are supposed to last a reasonal period which could be longer than the warranty. in the past i have…
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What are my rights change of contract without notfication
Hi Please read the below conversation with my phone provided , please note the canned response from them without no concern whatsover of the customers plight , Want to know what are my rights here and how can I make them pay? === info: at 17:45:22 Welcome to O2. Someone will be with you soon. info: at 17:45:25 You're…
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Mower Part Failed to Last
In April this year I bought a track rod end for a Ransomes ride-on mower. The part was fitted and it lasted only until this week, when it snapped off. I informed the seller, a company specialising in such parts, and have asked them for a replacement free of charge. They have referred it on to Ransomes, their…
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Mistaken delivery...
Not exactly a rights question, more one of potential liabilities. A few weeks back, I placed an order for a tablet through Amazon Marketplace. I got an acknowledgement from the seller, but subsequently received an email from Amazon saying the order had been cancelled by the seller and that I would not be charged. I went…
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Phone faulty and with phones4u..
Well my mum is having no luck with Samsung products haha. Okay so obviously phones4U has got into administration, she's on a contract with O2 purchased through phones4u, she also purchased some sort of extra insurance from phones4u so she could get a guaranteed next day replacement if the phone went faulty. So great…
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If an item is sent in error how long do I have to wait before I can dispose of it?
When retailers send me products in error such as sending me two tv's instead of one, how long do I have to wait after contacting them before I can dispose of the property? Some websites seem to say 30 days, but I can't find an official legal reference for that figure.
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Minimum spend not met but faulty bar pumps
We recently held our wedding party at a venue in Manchester. We had a minimum spend on the bar which worked out at £25 per head. Towards the end of the night, although everyone was drinking throughout the party (started at 7.30, finished at 12), the bar manager came to advise me that the spend was only at £800 (equating to…
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Call prevention sale
I have just received a call from 'a call prevention service' claiming that I agreed a five year contract with them last year to stop calls and that as their service had not been successful they were sending me a box and stopping payments for the remaining four years. I had no recollection of taking out any contract but it…
