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I bought a SIM-SKIN from BiBiTel
Please be patient when reading this as I have a lot to explain. I bought a SIM-SKIN from BiBiTel, a sticky film with a chip on it, which once pasted onto a regular mobile SIM allows the user to make discounted international calls without dialling a prefix number. The SIM-SKIN is supposed to automatically divert the call…
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Panasonic TV bought from Sainsburys
hello there , Bought a Panasonic 42" LED tv from Sainsbury's 6 weeks back when it was on an offer. we were watching breakfast show before dropping the kids off to school. when I came back and switched tv on 1/3rd of the screen - has gone blank - with some distorted/blurred colors- I am able to see cracks when I look…
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Wren Kitchen Mistake
I have made a big mistake by having a Wren Kitchen. £16000.00 of kitchen - installation 26th June and here I am 16th September, after several visits by different fitters, different Installation Managers; deliveries of parts, replacement parts/doors too numerous to remember, a SNAG LIST the size of Madagascar, and still I…
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Refunding Return Postage
Good Morning wondering if I can get a little guidance here I recently purchased some boots for my wife unfortunately when they arrived the zip immediately broke so i sent them back however when sending the postage receipt to the merchant they informed me they will only refund up to £3.99 return postage I've scoured the DSR…
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How does Chargeback work?
How does Chargeback work? Does your credit card company refund the transaction by deducting it from the seller's account or do they have an argument about it?
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Refusing a repair (extended warranty)
Hi, A couple of years ago I purchased a laptop from PC World and bought an extended warranty. Over those past 2 years, I've had the hard drive in the laptop replaced 4 times due to a disk failure. The laptop has broken again, and I'm about to start my final year at University and don't want to have it repaired again, for…
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online course - help - need to get released from contract
hi all, wife has subscribed to an e-learning course and has committed to a £200 per month fee until course completion. We are now in a position where we need to cancel the course and not pay any more of the monthly instalment due to 1 - financial reasons - this is stretching the budget too much 2 - change of mind on career…
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only a credit note
Hi all just a quick question. Today my wife popped into a shop to buy my dd a new brownies top. My wife said that she thinks this size would fit dd but if it didn't she would bring it back. Then the woman said that if you bring it back you will only get a credit note is this right is she allowed to do this.
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scooter from Direct Bikes not arrived
DIRECT BIKES (Direct Bikes) Sep 15 17:47 Thank you for your email. We can confirm your bike is in stock and is currently being processed. The couriers will be in touch with you by the end of the week to arrange a suitable day for delivery next week. Above is an email i have received regarding a scooter i paid for 5 days…
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Help advice needed
Hi all I recently purchased two tubs of bsn syntha six protein i regularly use the product so know the taste, having tasted them they have no flavour are tasteless i literally had to spit it out i was gonna be sick. I emailed the company i bought them off ss healthfoods and after a series of emails i sent them samples and…
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Best way to approach Currys regarding complaint/compo?
Hi all, Recently bought a cooker through Currys, had a 3-month ordeal involving TWO faulty ones, waiting patiently for new parts, engineers etc. Basically without an oven since June and I had to take several days off work to be at home for engineers. I've skipped the details because my question is, simply: Where and to…
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LG TV advice
Powered on my sons LG LCD TV yesterday to be greeted with a loud 'pop' and no picture on screen. TV powers up but screen is dead. TV was purchased in December 2012 and has probably had under 300 hours usage. E-mailed LG and they have said they cannot arrange a warranty repair but if I take it somewhere they may contribute…
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Automatic Electoral Roll re-registration opts-in to Open Register!
Beware of potential Junk Mail unless you take action to opt-out of the Open Register: I recently had a letter from the Electoral Registration Officer about Automatic re-registration on the Electoral Roll, and it was ambiguous concerning the Open Register, which I had previously always opted-out of, to avoid junk mail etc.…
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CCJ Over car I sold!
I hope this is the right place to post this. I sold a car in April this year, it was a private sale in which the buyer asked me to deliver the car to a ferry port. He did not examine the car, he did not drive it. After I left, he told me he was unhappy. We exchanged a few emails/texts/phone calls and could not reach an…
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I want a full refund
I bought a pair of sandals from the Dune concession in House Of Fraser back in May. The toe piece has recently broken so I took them back to House of Fraser. The problem is that I paid for them with cash and can't find the receipt. They were still selling the sandals at that time and I wanted an exchange but without the…
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Distance Selling Consumer Contracts - My Rights
Hi. I recently ordered a set of daytime running lights for my Ford Focus from a Company that supplies and fits them to your vehicle at home. I phoned them to confirm the position I wanted them ( 10 holes have to be drilled ) and they told me that was ok. However they use a third party Company to fit the lights and they…
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Teva....Faulty goods returned but still waiting
Hello I'm having an issue with Teva. I bought a pair of sandals from Teva online in April and they basically fell apart even though hardly worn. I returned the faulty item in early August and despite numerous emails asking for an update, I'm getting standard responses from their customer service team who will not tell me…
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No Water in Hotel Room
Hello, We checked into a hotel for 2 nights over a weekend. There was no water on either Saturday for most of the day & Sunday morning when we were checking out. We informed the hotel of the problem, they told us it was a problem in the area. They offered no alternatives not even water to brush our teeth, all water…
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Small Claims - interest etc
Hi everyone, Bit of advice needed please! It is a really really long story so I will try not to go into too much detail on it, but I have been chasing an outstanding reufnd for almost 2 years now. The company concerned has been the most unhelpful that I have ever come across, and the only replies that I ever get are to the…
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I was told additional work would be free then charged for it - do I have to pay?
We got married in a marquee and the company laid down flooring as a walkway to the marquee which we were told would be free. They are now asking for payment for this and have sent an invoice! I have emailed them explaining that we were told there would be no charge for this however they have replied demanding payment!…
