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Unhappy with washing machine purchase from Currys
Can anybody advise me on how to handle a situation I feel I've partly been put in by a member of staff from Currys. Our washing machine had been breaking down repeatedly so we decided that we needed to replace it. We spent a couple of weeks looking at machines and we agreed on a washing machine and separate dryer and chose…
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Oak Furniture Land...Help!
I would really appreciate some advice regarding an issue I've encountered with this company. Long story short, I purchased nine items of furniture from this company (using a credit card) and was happy with all items. Within 9 months of delivery, two items developed faults. A shelf split (length-ways) on a bookcase and it…
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No Win No Fee Charges (conditional fee)
Hello there I need help in my case of injury claim through no win no fee lawyer, I had injury few months ago and i claimed through no win no fee lawyer thought that it would be no charges if i win.luckily the third party accepted the liability and paid £2500 in compensation. Now my lawyer of no win no fee asking me to pay…
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Google Nexus Cracker Screen (not dropped) warranty help
Hi guys, would really appreciate peoples thoughts and advice on an issue I'm having with a Google Nexus (2013) tablet with a cracked screen. I had the tablet for about 8 months before the screen broke. I was going to the library at uni and put the tablet in my bag. The bag was packed reasonably tightly with books and notes…
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Threatened with legal action re: online review
Hello, I hope someone can offer some advice. About 2 months ago I arranged via a trader review website to have someone come and quote for a job. They failed to turn up giving a pretty poor excuse when I contacted the to find out whether they were still coming. I posted a review online on the trader website stating what had…
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Hotel Booking
Hi, I booked and stayed at a hotel through booking.com, this was for one night on 30th July 2014. On arrival we were told that the card machine wasn't working and that they could only take cash this weekend. I paid cash on checkout and thought nothing more about it. I have checked my bank statement and they have taken 2…
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Help with Understanding My Rights with Sale Of Goods Act and iPhone 5
Apologies if there is a thread with this subject already going but I need a little more information regarding my problem. I have an iPhone 5 which I purchased online through Apple, on its release date in September 2012 and recently I have come across information regarding a batch of these phones that have faulty Batteries…
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Refund refused by online retailer as when faulty item was returned it was damaged
Please can someone help? I bought a personalised silver plated money box online and received it with several scratches on it and it was poorly engraved (one of the letters was cut off). I called the retailer and he agreed to a full refund.I repackaged it in the original packaging and sent it back the same day I received…
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Washing Machine Breakdown
I am sure this has been asked probably many times before but I am so cross right now I need to vent. My washing machine has today stopped working ... it was purchased 12 months and 15 days ago from Argos who want nothing to do with it and told me to phone the manufacturer as it has 5 year parts warranty on it but that…
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Tesco refund policy
I tried to return a LED light bulb to Tesco today. I bought 3 of them for £4.50 each and this one failed almost immediately. The service desk refused to refund it, not on the grounds that I didn't have the receipt, although I didn't but could show the entry on my debit card statement, but on the grounds that I would have…
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Complaint about service
Hi Does anyone know who I can make a complaint to about poor service. I used a company called bds drainage to fix blocked drain in my rental property. Despite advertising low rates they quoted 250 after visiting the property claiming the tenants had been pouring fatty stuff down the drain. I politely declined but after…
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online sizing guides
I am aware when you purchase online that you have a responsibility to try and get the correct size. However my question is I made my purchase based up the retailers own sizing chart, I know it says it is a guide only but you would expect some degree of accuracy, but in this case it blatantly mis-leading. My 10 year old son…
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Amazon uk & product liability claim issue
Hi Please accept my apologies if this is in the wrong section but I am after some assistance with a product liability issue that I believe is subject to compensation. 2 weeks ago, I bought some BN nail polish from Amazonicon UK (not a market place seller) and upon opening the bottle to use, the base of the glass bottle…
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Disputed Invoice and Correct Process Advice.
Hi all - I have a question about how to handle an invoice I am not happy with. I had a company come and measure up for some windows home - On the basis of those measurements, windows were made (the company that measured were approved installers for the window company) When the windows arrived, some had been made too small,…
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We Have No Consumer Rights - LAPTOPS DIRECT
We Have No Consumer Rights - Laptops Direct. Good day folks, it turns out that if you trust any loss adjuster to purchase goods on your behalf with any retailer the contract of sale is with the loss adjuster and the retailer, we the consumers gets the goods but we are not covered by the sale of goods act 1979 because we…
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Section 75 claim with DFS?
I bought a sofa through DFS at the beginning of March. It was delivered early July - I was not there for the delivery as I was at work, so my sister was there for the delivery. I returned home and the sofas were awful - bad cushion covers that didn't fit, the footstool had wonky feet etc - so I phoned DFS straight away and…
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Paying for a call out
Seven weeks ago I had a vacuum cleaner serviced by a mobile technician. I now think that there is a problem with a part which was fitted at the time. The company concerned says that if the part is faulty then they will replace it under warranty but if I want an engineer to call out to me then, as the work was done over 30…
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never never use Hoover Candy
Two months ago my fridge freezer broke down and Hoover candy said they couldn't replace it as they didn't have another model the same. Now bearing in mind that Hoover candy spent 7 weeks not calling me to let me know what was happening constantly cancelling appointments or sometimes not showing up at all. I have to look…
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Directions hearing - what to expect?
Background (in case it helps): Offer accepted on house Feb 2013. Complete June 2013. Replace roof October 13. Move in full time in December 13. Find roof is substantially leaking which it was not to our knowledge prior to this. Roofer returns 3 times over 3 months and in the end, despite giving us a guarentee that it will…
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Event Cancelled... no communication from Company!
Hi All, I think I know the answer to my question but I just wanted to get some clarification and some legal jargon that I can use! UK Events & Productions have cancelled 3 events in September, firstly blaming the site but as it turns out they just hadn't sold enough tickets. The events were cancelled on Monday 25th August.…
