Amazon uk & product liability claim issue

Tractorgirl79

Hi

Please accept my apologies if this is in the wrong section but I am after some assistance with a product liability issue that I believe is subject to compensation.

2 weeks ago, I bought some BN nail polish from Amazonicon UK (not a market place seller) and upon opening the bottle to use, the base of the glass bottle exploded and the polish colour went over my duvet cover, seeped through to the actual duvet, splattered over my jeans and iPhone screen.

I have complained to amazon and they had initially offered 10.00 pounds compensation then a few hours later upped it to 15.00....Both insulting offers have been declined by me.

I believe that I have full rights to a product liability claim with amazon for full reimbursement of the damages caused - 200.00 plus the iPhone repair or a full replacement as there was clearly a chemical reaction within the ingredients that made the glass bottle explode.

I have highlighted the fact that it could of caused bodily injury but they are being quite ignorant about the whole situation and have not responded to my complaint after I rejected the 15.00 comp.

Am I within my rights to submit a lbaicon to Chris North at Amazon (the MD) advising of a MCOL within the next 14 days unless I am reimbursed for the damages that I am claiming for ?

I have taken numerous pictures of the damages but at no point have they asked for evidence.

Help needed please

Emma

notanewuser

Tractorgirl79 wrote: »

Hi

Please accept my apologies if this is in the wrong section but I am after some assistance with a product liability issue that I believe is subject to compensation.

2 weeks ago, I bought some BN nail polish from Amazonicon UK (not a market place seller) and upon opening the bottle to use, the base of the glass bottle exploded and the polish colour went over my duvet cover, seeped through to the actual duvet, splattered over my jeans and iPhone screen.

I have complained to amazon and they had initially offered 10.00 pounds compensation then a few hours later upped it to 15.00....Both insulting offers have been declined by me.

I believe that I have full rights to a product liability claim with amazon for full reimbursement of the damages caused - 200.00 plus the iPhone repair or a full replacement as there was clearly a chemical reaction within the ingredients that made the glass bottle explode.

I have highlighted the fact that it could of caused bodily injury but they are being quite ignorant about the whole situation and have not responded to my complaint after I rejected the 15.00 comp.

Am I within my rights to submit a lbaicon to Chris North at Amazon (the MD) advising of a MCOL within the next 14 days unless I am reimbursed for the damages that I am claiming for ?

I have taken numerous pictures of the damages but at no point have they asked for evidence.

Help needed please

Emma

Non-acetone nail polish remover should get the stuff out of your bedding, jeans and off your phone. Have you tried?

(I dropped a bottle of nail polish on a hard floor the other week. Everything came out, despite being a very deep purple and catching my pure white towels!)

SuperHan

How is it not a marketplace seller if it wasn't Amazon that sold it?

JJ_Egan

Who is Amazonicon UK a clone Amazon site ??

k3lvc

Are you related to Sainty43 ?

https://forums.moneysavingexpert.com/discussion/5047119

notanewuser

JJ_Egan wrote: »

Who is Amazonicon UK a clone Amazon site ??

They posted on CAG and then copied and pasted it to here.

Spank

"I have highlighted the fact that it could of caused bodily injury but they are being quite ignorant"


That's because it didn't cause bodily injury

notanewuser

Spank wrote: »

"I have highlighted the fact that it could of caused bodily injury but they are being quite ignorant"


That's because it didn't cause bodily injury

I'd turn the claim down for the OP's use of "could of" instead of "could have".

System

£200 for jeans, duvet & cover? You're 'aving a larf.

ThumbRemote

!!!!!! wrote: »

£200 for jeans, duvet & cover? You're 'aving a larf.

Not everyone buys cheap and nasty for everything they own. It's not unreasonable that a good quality pair of jeans, duvet and cover could cost that price.

ThumbRemote

Tractorgirl79 wrote: »

2 weeks ago, I bought some BN nail polish from Amazonicon UK (not a market place seller) and upon opening the bottle to use, the base of the glass bottle exploded and the polish colour went over my duvet cover, seeped through to the actual duvet, splattered over my jeans and iPhone screen.

You need to identify exactly who your contract was with. You say it wasn't a marketplace seller - so what was the relationship between Amazon and Amazonicon?