Oak Furniture Land...Help!

vanillapink

I would really appreciate some advice regarding an issue I've encountered with this company. Long story short, I purchased nine items of furniture from this company (using a credit card) and was happy with all items. Within 9 months of delivery, two items developed faults. A shelf split (length-ways) on a bookcase and it became evident that a table leg had woodworm! After an inspection arranged by OFL both items were replaced. However, once the replacement items were delivered, the existing items of furniture proved to be a different colour (having been used/exposed to sunlight etc). I complained to OFL who eventually agreed to pay for an 'independent inspector' to review. The inspector has agreed that the 'new' furniture items are a different colour to the original furniture I purchased BUT has stated in his report that there is no repair available. OFL are saying that they are not prepared to do anything.

My question is this, as I purchased all items as a 'set' that no longer match, what are my rights? I am aware that as I purchased the items on a credit card I have the 'right' to dispute the transaction but I do not want to take this matter any further if ultimately it leads to a dead-end.

Any advice would be greatly appreciated as I want to bring closure to this matter but equally, I don't want to let OFL off the hook as I feel they are responsible for the situation I find myself in.

bris

As you say the other items have aged, OFL have done everything required of them and replaced the faulty goods.

There is nothing else they can or are required to do. Normal use is not a reason to expect them to change the other 7 piecies, they will in time age to a close match.

visidigi

Did you buy a 'set' or did you buy 9 separate items?

It sounds like the latter, which means there is nothing OFL are obliged to do.

Hintza

So in a further 9 months they should start looking the same!

haras_nosirrah

I suppose they could always put your replaced items in the sun for 9 months and then give them to you? Would that make you happy as then they would match

hollydays

When I was a child I remember a friends mother always closed the blinds in the heat of the day to stop the furnishings fading .

It could be argued it was your responsibility to protect your furniture from the sun.

vanillapink

Many thanks to all who have posted. Just wanted to clarify two of the queries raised:
1. Some of the furniture is a set (table and four chairs) but all the furniture is in the same room.
2. None of it is in direct sunlight but as there are three windows in the room it is light and so has been subject to daylight and quite right too.

My query was raised as a result of some information I was provided with which may or may not be accurate, hence the post. The advice was as follows: If items have been purchased as a set and one/part of that set proves to be faulty but once replaced proves to no longer 'match' then you are entitled to a refund/replacement.

I have no idea how accurate this information is but am hoping it is accurate as I now own several pieces of furniture that don't match and that I am unhappy with. At the very least I won't be making any further purchases from OFL.

visidigi

Items within the set you would have a case for, items from a range not so much. It doesn't matter if they are all in the same room or not...

vanillapink

Thanks visidigi

The table was one of the two items they replaced hence the chairs are a different shade to that. The items are part of the same range though.

OFL are saying that there are 'natural' differences in wood (oak) and so the colour/shade differentials are to be expected. Seems a bit of a get-out clause to me.

Bottom-line for me is that I don't want to spend time fighting a claim that has no legal foundation (OFL don't seem to be interested in any moral dimension) which means that at present I'm still unsure as to how I should proceed. I've been advised that as I paid for the items with a credit card I can raise a 'disputed' transaction claim but I don't want to do this if I'm not on solid ground. Anyone know more than this?