Panasonic TV bought from Sainsburys

skyjumper

hello there ,

Bought a Panasonic 42" LED tv from Sainsbury's 6 weeks back when it was on an offer. we were watching breakfast show before dropping the kids off to school. when I came back and switched tv on 1/3rd of the screen - has gone blank - with some distorted/blurred colors- I am able to see cracks when I look closely, but the screen looks intact - no physical crack outside.

Not sure what I am dealing with - should I get in touch with Sainsbury's first or Panasonic or try getting something done with the home contents insurance - don't understand as we were watching it last night and today morning with no problems and there was no accidental damage caused to my knowledge.

Please help - any advice /suggestions really appreciated.

marvin

Take it back to Sainsburys they will, replace or refund, not sure if they will repair but the retailer is always your first port of call.

Take the receipt and you should find that the staff are very helpful, if not complain to the customer service number.

I took a kettle/toaster set back after 9 months as the kettle failed and, as they no longer sold it, they refunded it without question crumbs and all!

skyjumper

Just to add,

I tried to google for any problems like this with the model - Panasonic TX-42AS500B FULL HD 1080p Smart 42" LED TV- but cannot find any complaints similar

skyjumper

marvin wrote: »

Take it back to Sainsburys they will, replace or refund, not sure if they will repair but the retailer is always your first port of call.

Take the receipt and you should find that the staff are very helpful, if not complain to the customer service number.

I took a kettle/toaster set back after 9 months as the kettle failed and, as they no longer sold it, they refunded it without question crumbs and all!

t
thanks Marvin, will try that - it will be a good trek back and forth to Sainsbury's with the 42 " tele. But thanks a lot, as I never thought this would be an option.

George_Michael

Why not give them a call to see if they will collect the TV.
It's unlikely, but if they have a delivery van in the area then you never know.

bris

Just tell them the screens gone funny, don't mention the cracks.

If they think there has been impact damage they won't do anything.

Aquamania

marvin wrote: »

Take it back to Sainsburys they will, replace or refund, not sure if they will repair but the retailer is always your first port of call.

Take the receipt and you should find that the staff are very helpful, if not complain to the customer service number.

I took a kettle/toaster set back after 9 months as the kettle failed and, as they no longer sold it, they refunded it without question crumbs and all!

You were done, mate.

When I had cause to return an item to Sainsburys that was clearly faulty, they gave me a replacement item and also refunded the original purchase price, they said to cover the inconvenience and obvious annoyance they had caused.

Aquamania

skyjumper wrote: »

hello there ,

Bought a Panasonic 42" LED tv from Sainsbury's 6 weeks back when it was on an offer. we were watching breakfast show before dropping the kids off to school. when I came back and switched tv on 1/3rd of the screen - has gone blank - with some distorted/blurred colors- I am able to see cracks when I look closely, but the screen looks intact - no physical crack outside.

Not sure what I am dealing with - should I get in touch with Sainsbury's first or Panasonic or try getting something done with the home contents insurance - don't understand as we were watching it last night and today morning with no problems and there was no accidental damage caused to my knowledge.

Please help - any advice /suggestions really appreciated.

From a Consumer Rights point of view, the retailer would need to be allowed to have the item inspected if they wished.

If you can see internal cracks now, then anyone else probably could and so they may well ask for an expert to inspect & report.

If such inspection would show that impact damage had occured (as others have suggested might be the possible cause), then it would be unlikely the retailer would accept the fault was their at point of sale, but occurred whilst in your control (you mention kids in the house, and most kids won't admit to having knock the telly especially if they think they can get away with it/no damage is immediately obvious.)
If it was internally cracked at point of sale, one would have thought the fault would have been evident as soon as you first turned it on, not after 6 weeks of satisfactory use.

As a result, they would be within their rights to refuse to help you further, and could even attempt to charge you the cost of the inspection.

Having said that Sainsburys are quite reasonable, so have a word with them if you think the item was faulty when sold. But I would wait until you've spoke to the kids first.

If you think the item has been damaged in your possession, then you might be better off claiming on insurance (if you have such cover)

Tiny_Tina

We recently had an issue with a TV we purchased from Sainsburys about 9 months ago, so we are familiar with their faulty returns policy for Appliances (they have different returns policies for different types of goods)

Faulty Appliances

• The faulty returns policy for Appliances is 28 days.
• In order to confirm a fault with an Appliance, we reserve the right to arrange an engineer’s visit as a first step and to charge for this visit if no fault is found.
• During the 28 day faulty returns period for Appliances, if a like-for-like exchange is necessary, this will be arranged within a reasonable timeframe and without charge, including re-installation if appropriate. If the model you purchased is not available we will offer a like-for-like equivalent.
• Thereafter for the first year, we will liaise with the manufacturer on your behalf to resolve any faults via the manufacturer’s warranty. This process will also involve an engineer’s visit to assess the fault.

http://www.sainsburys.co.uk/sol/iw_container_page.jsp?#q17

In the end, we contacted the manufacturer directly who sent out an engineer and repaired the TV for us free of charge under the terms of the manufacturer's guarantee.
(Obviously we hadn't caused the damage - it was an internal circuit board failure that the engineer said affected a small number of the TV's built like ours. The new circuit board should, he said, mean the TV will now work for many years to come)

Anyway, hope that helps

skyjumper

well,

just an update - spoke to their electrical customer care person - was advised to take it back to Sainsbury's for a refund or replacement - was also given a ref. no - went to Sainsbury's told them I spoke to the Electrical customer care pple and gave the the ref. no. She was able to check online and told me she was happy for a replacement/refund - checked the store stock and was told they are out of stock - but could buy something else if I wish - I opted for the full refund and just got home - luckily they didn't open the box or tried switching it on to see the defect - I hope I can rest now - or may be start looking for another tele

Hopefully the matter is closed - Thanks a lot guys, couldn't/wouldn't have done it without ur suggestions.

harrys_dad

Good to hear they refunded promptly without argument.