Mistaken delivery...

RikM

Not exactly a rights question, more one of potential liabilities.

A few weeks back, I placed an order for a tablet through Amazon Marketplace. I got an acknowledgement from the seller, but subsequently received an email from Amazon saying the order had been cancelled by the seller and that I would not be charged.
I went looking to re-order, but the seller was no longer there on Amazon, and when I attempted contact through Amazon, they said they could no longer pass on messages.

So I ordered from a different supplier (not through Amazon).

Fast forward a week. I got home to find two parcels. (You've guessed it).
One tablet from the original supplier, one from the second supplier.

Now, I'm clear that I have no contract with the original supplier - I was informed by their agent (Amazon) that it was cancelled, and no payment was taken.
Likewise, I'm also clear that this is not "unsolicited goods". It's an error of delivery.

Luckily there was an originating address on the parcel, so I was able to send a letter to the supplier informing them of the error, asking them how they want to retrieve the goods.

I've had an apologetic email in return, asking me to return the tablet.
Now, the question:
Should I insist they arrange to have it collected?

While I'm not averse to sending it myself, I'm uncertain as to whether that could make me liable in the event of non - delivery.
And the supplier is offshore (Poland).

shaun_from_Africa

You do have the right to ask them to arrange collection but this may cause a bit of inconvienence for you because if they do this, you may have to wait in for the courier to collect and they may not give an exact time that they will collect..

Your other option is to find out the cost of returning the tablet, making sure that you choose a service that will provide enough compensation in the event of loss or damage and one that provided a signature on delivery.
Once you know the cost, inform the seller of this and ask them to pay you this money upfront.

Zandoni

I'd insist they collect it. If you send it and it's not received you will get into problems.

pinkcloud

You could email Amazon directly on their Help. They do intervene on Marketplace orders when things go wrong. I have found them pretty good. They may help to arrange a collection for you.

peachyprice

I would ask them for a pre-paid label for Parcelforce. You will be able to take that to the post office at your own convenience rather than waiting in for their courier to collect.

I certainly wouldn't be paying for the return, you have no contract with them and no (easy) way of getting back the money you paid for postage if they decide they don't want to reimburse you.

Hintza

Very little risk to the OP if they have not paid for the item.

Zandoni

Hintza wrote: »

Very little risk to the OP if they have not paid for the item.

If the parcel goes astray it would put them in the same position as if they had kept it. This could mean the seller takes the money from their credit\debit card.


Not worth the risk in my opinion.

peachyprice

Hintza wrote: »

Very little risk to the OP if they have not paid for the item.

But why should they be out of pocket for the return postage costs?

Hintza

Zandoni wrote: »

If the parcel goes astray it would put them in the same position as if they had kept it. This could mean the seller takes the money from their credit\debit card.


Not worth the risk in my opinion.

But they can't as it was done via the Amazon payments system.

TBagpuss

email them back saying you are happy to return at their expense and risk, ask them to send you prepaid packaging or alternatively tell them how much it will cost to return it (check on the royal mail price finder, including insurance, and add a couple of quid for a jiffy bag) and cofmirm that you will post it as soon as you recieve cleared funds from them for the postage.,

Then send it insured and with proof of postage.

if they don't want to send you the funds or a pre-paid return package then respond to say that you are happy to make the tablet available for collection at a time convenient to you and that they should contact you to confirm a suitable time.

Zandoni

Hintza wrote: »

But they can't as it was done via the Amazon payments system.

I wouldn't risk it.