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Interparcel.com and Citylink - compensation problem
Please can anyone advise me regarding my compensation claim? I purchased a toy from ELC in the summer and it was never used/opened. I sold it on Gumtree and sent it with Interparcel via Citylink. I paid for enhanced cover of £100 on top of the postage price. The parcel has now been declared lost, they delivered it to the…
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Currys and their customer service RE: Complaints
I have written a complaints letter to Currys and sent it recorded delivery to their head office, which was signed for. I then called their customer service department on a recorded line (at work) after hearing nothing for 5 weeks, not so much as an acknowledgement to my previous letter. And was told my complaint is 'in the…
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What should or could I have done?
Last month I decided that my 15 inch monitor needed replacing. As I have sight problems I chose my new monitor with care and then used the internet to find it. I found it at Stuff-uk and ordered it. When it arrived it was quite easy to set up except that I could not turn down the brightness. I tried to get help and in the…
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Next Refunds
Hi I wondered if anyone has had problems with Next Directory returns being refunded to their account. I recently purchased an couple of items (for choice) from the Next Directory and returned these within the time slot. The items where collected from my home by their courier service that they supply and the items have not…
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Car purchased from Trader issue, Help please
Afternoon all, 3weeks ago I purchased a car from a home trader inc a 3month mechanical breakdown warranty. Just the other day the engine warning lights displayed on the car so called the RAC to inspect. They gave me the fault code from the car an it indicates a faulty catalytic converter or Lambda sensor, each would set me…
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Best way to complain about a company
Hello, earlier in the autumn I had a big dispute with Parcelmonkey (see here: https://forums.moneysavingexpert.com/discussion/4760939) What would be the most effective way of making a complaint about their conduct? I'm sure I'm not alone here. Thanks.
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Question on C4 Dispatches on Outlet Centres
Hi I watched the Channel 4 Dispatches episode on Outlet Centres and discount shops. Very interesting it was too! It looks like some shops in Outlet Centres are selling copies of their "normal shop" items at Outlet Centres but with certain details changed. This makes the item cheaper to make and the copy in the Outlet…
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Be extra careful at this time of year.
With Christmas online shopping in full swing, I very nearly got caught with by one, the email address was luckily not my online buying email address (formatting has fallen apart). Just be aware at this time of year, very easy to be caught off guard SHIPPING CONFIRMATION Dear xxxxxx@gotadsl.co.uk: We have a package for you!…
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Fraudulent purchase on Littlewoods account
Hi, My boyfriend had a Littlewoods account which he thought he closed when he moved. They have just tracked him down saying that he ordered goods to his old address after he moved out and after he'd closed the account and they want the money. Do they have to prove he received the goods? Unfortunately he has paid them…
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Paid for goods through Mighty Deals & not received & now told "out of time for refund
16 months ago I purchased a voucher for a vacuum through Mighty Deals(£99 & £9.99 p&p). As soon as I was given the voucher code I tried to order the vacuum but the order would not take the code. On contacting Mighty Deals I explained the situation and was told there had been problems with the codes for these and to contact…
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Gadbury Flakes
Hi, the wife bought a 4 pack of Gadbury Flakes from Morrisons 2 days ago. She was just about to open them tonight, and noticed there was only 2 in the sealed packet. Question is, do we take them back to Morrisons or send them back to Gadbury's ?
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Interior design dispute
In September, I engaged the services of an interior designer. They came to have a look at the room, listened to what I wanted and nodded thoughtfully. It was all do-able although they had a concern on the budget I set them. Note: they had a 'concern'. I paid their design fee, they did detailed measuring and came up with an…
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eBuyer accidentally sent me to many of the same product
On sunday I purchased a RAM module for £75 along with a Power Supply Unit (PSU) for my computer, which in total cost £156 in total. I chose next day delivery, which ment it was going to arrive on tuesday, on tuesday when the parcel was delivered, I opened it, pulled out the PSU, and then noticed that my RAM was in a brown…
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Urgent help needed court or debt collector
I am Self employed, a company owes me considerable amount of money for the work I have done twenty K plus, dispite constant asking and meetings, nothing coming happening. Sent a letter before action asking for all monies to be paid with in seven days, as usuall nothing heard so next step small claims court or debt…
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Hermes
Is this normal for Hermes when delivering a parcel? We haven't been out and no one has knocked on the door, except the meter reader. Date Time Status 10/12/2013 18:51 Courier to Re-attempt on 11/12/2013 10/12/2013 04:26 Out For Delivery 09/12/2013 19:48 Courier to Re-attempt on 10/12/2013 09/12/2013 04:40 Out For Delivery…
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What rights do you have to dictate how much you pay back?
My mother is terminally ill and has been in a lot of debt in the past. She has been called today by her old mobile phone company (not sure if I am allowed to say their name) and told that she still owes £750 for a phone contract that she took out for a friend (unwise I know). Her friend has refused to pay and so it falls…
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talk mobile
Hi , i have a contract phone with talk mobile , my bill this month has come in at £40.00 , is usually only £7.50 . I have called them and they have said that i have used 800 mb of data . I have checked data usage on my phone by going into settings and i have only used 90 mb . Talk mobile tell me there is no way for me to…
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Refund of Downloadable Game
Hi, I was buying a Nintendo DS game from Game website. As far as I was concerned I was ordering the game to be posted out to me, that was until I got an email saying I had ordered a downloadable game and I had been sent an activation code. I got straight onto Game to cancel my order and was told by the receptionist that…
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Carpet fitter damaged carpet
We've just had a carpet fitted and after the fitter left I discovered a 3cm cut in the carpet, obviously done with fitter's blade. A representative from the carpet shop is coming tomorrow (fitter is employed by carpet shop) but I'd like to know to what extent are they required by law to provide redress. The damage is in an…
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Tub furniture online
basically i ordered a tub chair from this company online on 18th nov and they said delivery within 7 days, over 100 phone calls later and still NO chair. the calls get put through to a call centre that is nothing to do with the address in southampton.i just want to warn other people do not buy off this website, they ask…
