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who do i claim from?
i received an item not as described and returned it to the seller asking for a refund. i had to pay both postage for receiving and returning.i posted it 2nd class on 25th nov and got a proof of postage. the seller says she hasn't received it yet.i think she 's lying but thats a different matter.do i know put in a claim to…
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Ikea issues no sofa until after xmas now Please help!
We ordered a corner suite from Ikea until yesterday everything was fine. We were due for delivery tomorrow 11th between 9-11am and even got text messages yesterday to confirm. Then at 8pm they called and left a voicemail to say they woudnt have the sofa now to deliver until the 28th of December. It was 36 hours before…
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Faulty Amazon item returned a week ago but they keep saying wait for refund
Item was faulty, picked up Tuesday delivered Wednesday but for some reason their online tracking shows no tracking details only the courier which they arranged who gave me a receipt which checking on courier website gives the reference number, postcode, time, date and name of person delivered to. Amazon keeps saying I have…
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company trying to force me into paying to cancel subscription
i received an order today for samples of some sports supplements. it's touted as being a non-subscription, easy to cancel service. i used the discount code they posted on another forum, received the products and i'm happy with it, although it's a bit too expensive to justify on a monthly basis so i want to cancel it. their…
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Reund for a Trial Flight Voucher
A year ago I was given a trial flight voucher as a birthday present Just to have a 45 min flight in a small 2 seater plane. It's been cancelled about six times now over the year (not by me) due to weather and in the other cases due to a problem with the engine :shocked: and at the weekend it was due to the wing being…
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Mighty Deals orders vanishing from account
I have not received 2 items from Mighty Deals, a tablet and a phone bank, after the 20 working days delivery time. Customer service ( Helena ) said I had not redeemed them (I had of course) and did so for me but they still did not arrive. Rang Customer service again after another 20 working days and he said I had not…
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Smart car not as description
Hi, My partner recently bought a 3 year old Smart car from a Mercedes dealership 2-3months ago. She paid mostly on their interest free credit scheme, as well as the money from her trade in and a returnable deposit on a credit card. She purchased the car on the understanding it had 'full service history'. This was described…
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Money back on faulty car radio?
Hi, I had may car upgraded with a few gadgets by a local fitting company, but after 2 months the head unit stopped working. I phoned the manufacturer who asked if it was a diesel car, I said it was and why ask? They explained that a spike from starting the engine can cause problems when it boots-up. They got me to try a…
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B&Q nightmare
I bought and paid for a bathroom and installation from B&Q in November 2012. I was told it would take 5 days to install. The bathroom was supposed to be installed in the last week of January 2013, but due to a long list of incompetencies, delays, parts lost and faulty, and poor workmanship, work continued on an on-off…
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Faulty Xbox 360
I bought a pre-owned Xbox 360 online from Game at the beginning of September. It came with a game and I paid £89.99. It was for my 11 year old's birthday and the game was an 18 rated one but it was the cheapest price I had found for the console. I sold the game as I don't let my son play 18 rated games. The console has…
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customer refuses to return item.
hi, this is my first post in a hope to resolve this issue with a customer of mine. i have hired something to a customer which arrived 6 days later than it should of done for a time sensitive date, the mistake was the couriers fault and we have offered a full refund including their deposit and postage and offered to send…
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Seller trying to charge me for a return
Hi I am hoping to get a bit of help with a very difficult and unhelpful seller. I ordered a custom bridle for my horse because he is not a standard size and this particular seller said that they could do this for me. We agreed on a price and I gave him some dimensions but not enough to make the bridle as I didn't have them…
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Compensation claim against airline
Hi I am in the process of making a compensation claim against an airline and am using the Small Claims Track. The defendant has defended the claim. Am I able to make a claim for discovery with the airline? ie the engineers report relating to the technical fault that caused the delay. Or possibly a list of other passengers…
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Dodgy Laptop Repair
Hi all. I recently damaged my keyboard and caused specific keys to stop functioning, mostly along the lower side of the key board. I took my laptop into a local computer shop to have it repaired where they told me they could do it no problem, I requested an original Samsung keyboard to be installed as I believe when it…
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What are my rights?
Hi Everyone. I've got a bit of a problem, which I'm hoping for a bit of advice on, please. In February this year, I was given a gift. It did what it was supposed to. In August, it broke. Between these dates, I lost contact with the person who gave it to me. I emailed the support department of the manufacturer, giving…
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Safestyle Deposit
I paid a deposit of £60 to Safestyle last Saturday. We cancelled the contract the next day. They have told me I will get the money refunded in 7-10days. Now, I am being very optimistic and should have the money by Wednesday. If not, where do i go from here? Would the bank intervene. It's just that I have read, for a lot of…
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Broken Sholley
thank you going elsewhere for help
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Faulty boots but Topshop won't refund me
I bought a pair of boots by Office in the flagship Topshop in Oxford Street, London in October 2012. By January 2013 the soles of the boots had split completely in two. I returned them and got a replacement pair. I wore the boots a bit before the weather warmed up and then we had a gorgeous summer, so no need to wear…
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Hotel's Mistake
Hi Everyone. I just wanted to know if i have a leg to stand on here. I was browsing a hotels website and clicked on booking a room. The rate which came up was much much cheaper than what it should have been, £30.00 a night instead of £300.00 a night. Noticing this i booked the room. However rather expectedly i received a…
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John Lewis Guarantee
13 months ago I purchased a Bosch washing machine online from John Lewis. Today I have noticed the plastic trim along the top of the washer is cracking and splitting in several places. I have contacted JL and await a reply. If they replace the machine will the two year guarantee start again from the latest delivery date?
