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MyHermes nightmare
Can anyone offer me some advise? I used MyHermes to transport a parcel. They have lost it. I have sent them proof of sale. Which was £216.00 also a copy of the refund I issued to my customer. I have emailed Carole Woodhead the CEO. They have offered me a settlement of £62.20. Can they get away with this? I paid them for a…
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Freemium Games - Scam?
Hi, I wasn't sure where to put this, but Consumer Rights seemed the most logical. Here is the short version: * I bought Time in a game. * The problem is on-going for nr 18months. * It's an iOS/Android Freemium Game. * I used 'gems' which can be bought in various real-life money bundles. * They are not keeping to the times…
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Groupon Ski deal cancelled
Hi, I am wondering where i stand with the following situation: I ordered a 7 nights ski holiday to italy on Groupon for £299 per person. I paid on credit card for 4 people for a total of £1196.00. The hotel asked for my groupon voucher codes and then emailed me back a couple of days later to confirm the reservation was…
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madbid
Hi all,been a big fool this morning and after getting carried away by an online article about an online auction site called madbid. In a nutshell I joined madbid and using paypal bought £99 worth of bids then I find out that each time I bid I am charged 50p win or lose . After discovering this I cancel my membership then…
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John Lewis Duvet
Hi I bought an expensive (£500+) duvet from John Lewis, 4 years ago. It has recently developed large tears on it, not from any misuse either! I'm wondering if I'd have any chance of a replacement based on the "reasonable time" part of the SOG act? I'd have expected a duvet of this price to last a lifetime. Thanks for your…
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6 weeks later M&S haven't refunded a cancelled furniture order
Dear MSE-ers - I would appreciate your thoughts. About 6 weeks ago I ordered some M&S Furniture over the phone by credit card. When I called a few days later to confirm the delivery time/date I was told the original order hadn’t been processed properly due to a sale discount on offer when I placed the order that hadn’t…
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electrical item repaired and broken again
purchased item online from an electrical shopping site, had item for three months and it broke down I contacted the site and returned item which was repaired and sent back to me Had the item two weeks used it 3 times and it has broken down again. Have emailed company again but have had no reply yet as it is the weekend,…
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Problems with Air France, what rights do I have?
To start, I am very sorry it is a long story... My partner bought two flight tickets flying between Birmingham and Athens with Air France for my birthday back in October 2013. On both outbound and inbound flights, we needed to stop at CDG to catch a connecting flight to complete the journey. Our outbound flight was…
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Online order - Dorothy Perkins help & advice please
Hi everyone, Really need help and advice regarding an order I placed online with Dorothy Perkins please. Order placed on Friday 6th, for a £25 bag that was on offer with an additional discount code being applicable that reduced the bag further to £15, i received the email of order confirmation advising that the order was…
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Online purchases: rights for returns
After buying some curtains online from The Range. Unfortunately, when we got them we have realised that they are not quite the colour we thought they were and they don't go with our new d!cor. I wish to return them, but when trying to get them back into the (CHEAP!) packaging, the packaging has all torn. It really didn't…
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B&Q kitchen never arrived and still no money back!!!
I bought a b&q kitchen whilst they had a 20% off offer on and with my brother in-laws trade point card for extra discount. I asked what the earliest delivery date was and I was informed the 10th December. As this was too close to Christmas, my partner and I asked if they could bring that forward, if not we would have to…
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Legal query...
I have pursued a small claims action against a company and won. They are now saying the director is stepping down from the company due to ill health, and therefore the company will cease to trade. There are 4 shareholders of the company including the director. Can they do this? There are 5 court actions aginst the company…
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EE or Apple
Hi I have an iphone 4s. A week ago if stopped picking up wifi and the 'button' to turn wifi on no longer works. On the Apple website it says to rest your phone and this will sort the problem. I have tried this and it did not work. I then went into the EE shop and they said it was down to Apple to fix the problem as its…
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Faulty Christmas Lights
Bought a set of outdoor Christmas lights 10 days ago in the Range. Been working fine till today - they're white & blue bulbs - and the white ones don't work. They're on for about 4 hours each evening. I expected them to last a lot longer than 10 days. Will they exchange them for me under the Goods act as unfit for purpose?…
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I am dealing with a con artist & need some advice
I bought (from a proper van trading business) a second hand van which was described as being in full working order with nothing wrong with it. I actually went to this trader because I thought I was not going to run in to any problems because the vans were more expensive than if I had gone to a seller off the street and it…
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returned item to online seller
Hi, I recently returned a Tablet I bought last Christmas as it had stopped taking a charge. After contacting the seller, they told me to return it to them & they would send a replacement. Then they emailed me again to say they would repair it. I sent it back to them at the start of November but despite various emails to…
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Distance Selling Regulations
Under the distance selling regulations, if a consumer changes their mind and requests a refund 'within 7 working days', does anyone know if 7 working days include weekends and public holidays? I am having something delivered on Thursday 19th December and I have been told my last day to request refund is the following week,…
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Laser Eye Surgery - Deposit Refund
All Long story short: I have cancelled a LASIK laser eye surgery with Optical Express after cooling off period (72hrs) after finding out that my surgery qualifying examination was not carried out by them with reasonable care and skill and critical information that would have affected my decision was withheld. They…
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B&Q Bath Shower Mixer Tap seized
I bought a B&Q Bath Shower Mixer Tap for £80 that seized up on the hot water side. Only had it fitted 10 weeks by my plumber. Will now have to buy another Bath Shower Mixer Tap and get the plumber in to change the old one over and fit the new one. Take the old mixer back to get a refund. But what are my rights can I get…
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How long should kids bed frame last?
Approx 24 months ago I purchased two metal bed frames from monster beds for my daughters. When they arrived the holes for the bolts were far too small and I had to buy different bolts. They were fine up until we moved house a few months ago. The black plastic clips that snap into the frame and the wooden slats slide into…
