Distance Selling Regulations

Gregsy

Under the distance selling regulations, if a consumer changes their mind and requests a refund 'within 7 working days', does anyone know if 7 working days include weekends and public holidays? I am having something delivered on Thursday 19th December and I have been told my last day to request refund is the following week, Friday 27th December but they have included weekends and boxing day in their calculations.:)

j0nathon2

It's working days only, i.e. not weekends, not Christmas Day and not Boxing Day.

It also applies from the day after it actually got delivered, so they can't possibly tell you now what your last day to cancel is because it may not arrive on that date.

Also, if it's something you already know you don't want, you can cancel it now before it's delivered - it may still get delivered and need returning though at your expense should all other rules have been obeyed by both sides.

wealdroam

Gregsy wrote: »

I am having something delivered on Thursday 19th December and I have been told my last day to request refund is the following week, Friday 27th December but they have included weekends and boxing day in their calculations.:)

If the goods arrive on Thursday 19 December, then the last day for cancellation under DSRs is Thursday 2nd January.

This assumes that they supply your cancellation rights information in a durable medium on or before delivery.
If they don't supply that info in a timely manner, you have seven working days from when they do supply the info, up to a maximum of three months and seven working days.

unholyangel

The DSRs actually state what they consider to be working days. From the interpretation section of the legislation:

“working days” means all days other than Saturdays, Sundays and public holidays.

Found here:
http://www.legislation.gov.uk/uksi/2000/2334/regulation/3/made