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Secondhand goods (clothes)
Refund policies Please can anyone advise on wether or not legally a small secondhand clothing agency can state their items are sold as seen, and are unable to give refunds as they are the acting agency not the owner of clothes purchased? Many thanks in advance
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Hotel fire-nearly died - advice please!!
We traveled to a hotel in Gran Canaria as a family of 10 - 6 adults and 4 children. It was to be a holiday of a lifetime being the first time we had all been away together after a very challenging year for all of us. The hotel rooms were clean and all appeared to be okay with this accommodation until Halloween night (we…
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Am I entitled to a refund? And from who?
hi, I purchased a Cosatto Giggle pushchair in July from a local shop called Jollytots. It has since broken twice and has been sent back to Cosatto for repair. Last time I asked them about a refund and they said I had to speak to the people I got it from. So I just sent it back for repair. I got it back 2/12/13 and today…
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Samsung Warrenty "Liquid Ingress"
I have been told by Samsung that they are not going to repair my Galaxy S2 due to liquid ingress. I know for a fact the phone has not been in contact with water and has been inside a protective case for the last 11 months. The phone overheated and crashed during a phone call and has never worked since. I would like to know…
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asda overcharged on visa refuse to refund
I made a purchase at an asda automated petrol pump yesterday. I have a Spanish banking account as i used to live there and my parents had paid money in to help out with their granddaughters Christmas. As I had to take her on a 100 mile round trip to the hospital for treatment i filled up with the card. I put in the card…
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Double Glazing Company 'gone bust'
I bought a whole house of windows and doors from John Williams in Mochdre N Wales in 2006 with a 10 year guarantee from the company. A crack appeared in the front door panel in the summer so I sent a clain form in (I have had a couple of bits done previously on this scheme and sorted fine) anyway after chasing it up for…
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Lap Top return to Asda
Laptop returns policy to ASDA supermarket Aintree 11th December 2013 My girlfriend returned a Laptop to Asda in Aintree Merseyside today. She showed the manager Joanne that it was not finding the hard disk. Its only 6 months old. Joanne asked had she got the disks that came with the PC. My partner said that she had…
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price labelling on clothing
Recently in Marks & Spencers.:exclamati Mens pullovers priced at £37.50 in various colours. Some of the tear-off price labels had been removed and new price stickers added priced at £39.50. Is this normal practice at this time of year? We asked a sales assistant about this and the comment was "there has been a price…
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Brand new bike full of rust from Victor Devine motorbikes Glasgow
Hi there, a couple of friends who use this site recommended I make a post about a problem I am having with a brand new motorbike I bought. I bought my new bike on the 6th of November from Honda dealership Victor Devine in Glasgow. 3 days later I was proudly showing it to friends and almost instantly one of them (an ex…
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Placed An Order - 13 Weeks Delivery - Now in Sale
Hi This is the situation - my dad wanted a wingback chair from next - I placed the order in early November but they said it will take 13 weeks (February) - did this on their 0 per cent finance. There is a good chance my Dad isn't going to be here by time the delivery is due :-( We asked if we could have the shop display…
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My Media Guru - Disgusting company! Help!
Hi We were contacted by My Media Guru about them setting us up a facebook page for our business and giving us an app to use which collects peoples emails for us to use for marketing (they know they are giving their emails to us when they sign up so no issue there). I couldn't decide what to do and got called numerous times…
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Stores not made for wheelchair users
I recently took my mother out to the local mall, for a bit of Xmas shopping. She is a wheelchair user. We visited a shop and the corridors were very narrow, with the displays placed too close to each other. As the shop was busy, I could not get through with the wheelchair and my mother was very disappointed, with her Xmas…
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What rights do I have - House of Fraser?
Sorry if this may have been asked before! I bought a pair of Ted Baker shoes from House of Fraser on 30th August 2013 for £130 and they have had light use since (weddings / special work meetings etc). In the past 2 weeks I have noticed the sole coming away on the right shoe and this is getting worse. I know I could take…
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Do I have a leg to stand on?
Hello, Sorry if this is the wrong place to post this but I wanted some advice, I have been saving Tesco clubcard vouchers and finally cashed them in for Bridge the world holiday vouchers. I have looked at their prices got an online quote and called to book the holiday, the price was confirmed however when I tried to use…
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Parcel2go - Giving false information, unwilling to give compensation.
EDIT - This has now been resolved, parcel2go have certainly put things right to my surprise and have made a post below with this content and feel an edit in the OP is in order so as not to further take their name into disrepute as the company has certainly put things right in my eyes. Original Post Hi there, recently sent…
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SpecSavers query
Hi Everyone Does anybody have any thoughts on the following. Am I being unreasonable/unrealistic? Cheers SCEA11 Following letter was sent on 6/12 an reply received yesterday: Dear Mr Hxxx, Following recent contact with your store I would be grateful if you could look into the following matter and offer your consideration…
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money found in supermarket
I found several hundred pounds in rolled up £20 notes in a large supermarket (on of the main ones) I handed it in to the Customer Service desk and they seemed amazed that I was handing it in. I got it recorded, and theytook my contact details. Not having heard anything fir several month, I e quired and they confirmed that…
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Software company refusing to refund
Hello, I'm a self-employed graphic designer and I've recently encountered a problem with a software company based in Japan. I purchased a program they offer that converts an InDesign (industry standard page layout software) file into a Word file. I installed their trial but it was very limited and would only convert a…
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MAde to measure Guarenteed for Xmas not being delivered until end of January
Hello all, So I was wondering if anyone can help me with my rights. I needed some curtains and so called laura ashley. When on the phone to them (without even asking) I was informed that if I placed my order before the Monday 18th November for made to measure curtains they were guaranteed for xmas delivery. I then placed…
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Tooth extraction infection
Hi, My partner had a tooth extracted under NHS 2 months ago. Before hand they gave her penicillin as she had to wait a month for before an NHS appointment (I paid for emergency visit as she was not registered). 10 days before the NHS appointment she needed more penicillin as it was still infected (no charge). She had the…
