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Best way to complain about a company
someanonbloke
Posts: 233 Forumite
Hello, earlier in the autumn I had a big dispute with Parcelmonkey (see here: https://forums.moneysavingexpert.com/discussion/4760939)
What would be the most effective way of making a complaint about their conduct? I'm sure I'm not alone here. Thanks.
What would be the most effective way of making a complaint about their conduct? I'm sure I'm not alone here. Thanks.
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Comments
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I would say trading standards first.0
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OK, I contacted Trading Standards. I remained anon..hopefully my complaint will still be logged though. Cheers.0
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someanonbloke wrote: »OK, I contacted Trading Standards. I remained anon..hopefully my complaint will still be logged though. Cheers.
In fairness I don't think you need to be anonymous. Trading Standards won't release your name to them without your permission. Did they give you any hope at TS?0 -
Isn't the correct order to complain about a company:
1 - Post on MSE
2 - Reply to posts about your complaint on MSE
3 - Post on CAG
4 - Ring CAB
5 - Contact the company direct
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