eBuyer accidentally sent me to many of the same product

lconikez

On sunday I purchased a RAM module for £75 along with a Power Supply Unit (PSU) for my computer, which in total cost £156 in total.

I chose next day delivery, which ment it was going to arrive on tuesday, on tuesday when the parcel was delivered, I opened it, pulled out the PSU, and then noticed that my RAM was in a brown sqaure box, those who know what RAM is, will know that RAM is flat, and not in the shape of a cube.

So i then opened up the box, and instead of there being my 1 RAM module which I had purchased, there were 10 of them, I then double checked the invoice and it all checked out, I am only supposed to be billed for £156, when this is worth over £700.

Even thought the invoice says that I have only paid £156, but it has not updated in my bank yet, so I need to know what happens if it has automatically taken £750 from my account, what rights do I have, and how could I fix this.

Thanks for reading,

Matty.

arcon5

Contact the company demanding an immediate remedy ie refund and collection of goods sent in error. If they drag their feet i'd be contacting the bank to report it as unauthorised - if the bank accept it, they'll usually refund any fees incurred (if relevant) - otherwise insist the company reimburse you for your losses.

lconikez

Ok, but if I am not charged for the extra product, what are my rights, am I forced to notify them to collect them, or can I keep them.

visidigi

Its a mistake. You need to return them.

Keeping them does not end well.

lconikez

What do you mean by "not end well"?, because it's a massive hassle for me to sort out a collection date, because I a often out, working or shopping for Christmas, I don't want to go out of my way so that they can get their products back from their mistake.

Fosterdog

It may not end well because they have up to six years to chase you for the goods or the value of them. You can't use, sell, give away or throw out any of them during these six years because you have a duty of care to store them safely.

italiastar

lconikez wrote: »

What do you mean by "not end well"?, because it's a massive hassle for me to sort out a collection date, because I a often out, working or shopping for Christmas, I don't want to go out of my way so that they can get their products back from their mistake.

I think you need to be a bit more reasonable - if you out shopping so much, can't you pop into a post office ??

Exract from CAB site -

The Consumer Protection (Distance Selling) Regulations say .........But if goods are sent to you by mistake, you need to contact whoever sent them to let them know and ask them to collect the goods. You might get goods sent by mistake if they are meant for someone else or you’ve been sent duplicate or extra items on top of what you ordered.

lconikez

italiastar wrote: »

I think you need to be a bit more reasonable - if you out shopping so much, can't you pop into a post office ??

Exract from CAB site -

The Consumer Protection (Distance Selling) Regulations say you have a right to keep goods delivered to you that you didn’t ask for. But if goods are sent to you by mistake, you need to contact whoever sent them to let them know and ask them to collect the goods. You might get goods sent by mistake if they are meant for someone else or you’ve been sent duplicate or extra items on top of what you ordered.

I can pop into a post office yes, but I am not paying to send off a parcel which was sent to me by mistake.

Doesn't that contradict itself then, by saying if you were sent goods you didn't ask for, isn't that the same as being sent to you by mistake?

Or does this part "But if goods are sent to you by mistake" mean that it wasn't supposed to be sent to me, but someone else?

cookie365

These aren't unsolicited goods, so you have no right to keep them.

Contact them, confirm that you'll only be charged for what you actually ordered, and offer them to pick one of threee two hour slots for their courier to collect the extra stuff.

Own_My_Own

So you start a thread with a post about how your worried about them taking more money from you. When all you really wanted to know was could you keep them without paying for them.

tomwakefield

lconikez wrote: »

I can pop into a post office yes, but I am not paying to send off a parcel which was sent to me by mistake.

Phone them up and ask them to send a prepaid packet.

lconikez wrote: »

Doesn't that contradict itself then, by saying if you were sent goods you didn't ask for, isn't that the same as being sent to you by mistake?

No. Unsolicited goods are items you have not asked for getting sent to you without any prior contact between you and the company, in the hope that you'll subsequently pay for them.

lconikez wrote: »

Or does this part "But if goods are sent to you by mistake" mean that it wasn't supposed to be sent to me, but someone else?

It means they didn't intend to send them to you. It may be that the ram sticks are kept in the boxes of 10 in the warehouse, and the picker misunderstood what '1 x product 238746523' was, and just chucked a box in the trolley rather than taking one stick out the box.