Next Refunds

smiler2108

Hi

I wondered if anyone has had problems with Next Directory returns being refunded to their account. I recently purchased an couple of items (for choice) from the Next Directory and returned these within the time slot. The items where collected from my home by their courier service that they supply and the items have not shown on my account as returned/refunded. I queired this with Next and they said that they would look into this and unfortunately I did not have my returns receipt. I sent them a copy of my order and no other ordered was placed between that period of me ordering and returning, a copy of the collection request. They have now told me today that there is nothing they can do and that I will have to pay for the items. Surely they must be able to check through their courier system to check that a collection was made on that date etc. If anyone has had a similar experience or any advice I would be grateful.
:mad:

Esoog

Did the courier give you a returns label thing? And you've just lost it? or did they not give you one at all?

Without one, don't think you have much of a chance :{

Bear in mind they use myhermes, so a separate company altogether, you may be able to harrass them to see if there's anything on their system. however again without the tracking numbers etc they may just buzz you off. Plus they are known for being difficult to communicate with (as are many of these types of couriers)