Hermes

I_know_my_ABC_and_my_CMYK

Is this normal for Hermes when delivering a parcel? We haven't been out and no one has knocked on the door, except the meter reader.


Date Time Status
10/12/2013 18:51 Courier to Re-attempt on 11/12/2013
10/12/2013 04:26 Out For Delivery
09/12/2013 19:48 Courier to Re-attempt on 10/12/2013
09/12/2013 04:40 Out For Delivery To Courier
08/12/2013 18:37 Hub Sorter Receipt Scan
08/12/2013 17:27 Order Generated

wealdroam

From the times, 19:48 and 18:51, looks like the courier simply ran out of time on those days.

Emmylou_2

At this time of year, yeah, perfectly normal.

I say this as someone who used to work in a recruitment agency dealing with driving & industrial temps and we'd get complaints from both sides - drivers complaining they were expected to do 120+ drops in 8 hours and delivery firms complaining that our temps hadn't done that.

Rick_Anthony_2

Extra loads on couriers and extra staff brought in who are unfamiliar with the route will cause delays. No matter how much training you give someone it will take time for them to get used to the route and the process of delivering each parcel. An experienced Hermes courier may do around 20 parcels in an hour and that is because he or she will know their area and their customers. That equates to a parcel every 3 mins. You must also take into account that Hermes courier use their own vehicles and in a lot of cases the size of the boxes have increased meaning that areas are having to be done in multiple trips because they just cannot fit everything in in one go. Most Hermes couriers are NOT van owners.